Trigger - send a email when a tag is set
Thank you for the reply, i have added actions and many other things but still it wont send the email.
View ArticleTrigger - send a email when a tag is set
So it seems that the trigger wants more than just on change to happen on the ticket in order to send the email. I added priority is low to the trigger and created a Macro with the same actions as my...
View ArticleTrigger - send a email when a tag is set
I tried also. I guess adding a tag isn’t considered an update. Is this a bug or feature?
View ArticleTrigger - send a email when a tag is set
So you can just add a tag to the trigger. Once you set the tag on the ticket, you have to put in a note and select update on the ticket in order for the trigger to send the email. But the problem...
View ArticleOffice 365 Callback URL
I resolved this by going to settings > system > base and turning http type to https
View ArticleUpgrade path Ubuntu 20.04 to 22.04 (Zammad 6.2)
Hello again, as I couldn’t find any specific information on that topic maybe this is a good starting point. Our Zammad server is Ubuntu 20.04 LTS x64, installed as VM on VMware ESXi cluster. What has...
View Article422: The change you wanted was rejected. Message from saml: invalid_ticket
Infos: Used Zammad version: version 5.0.x Used Zammad installation type: package Operating system: Ubuntu 18.04.6 LTS Browser + version: Chrome Expected behavior: Able to login to Zammad after using...
View Article422: The change you wanted was rejected. Message from saml: invalid_ticket
Edit. I figured out that I had to remove the BEGIN CERTIFICATE portion from the X509 cert when entering it on the zammad UI. I’m now able to perform a saml sign in but it’s returning a “422: The...
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Trigger - send a email when a tag is set
So i managed to get this to work for me. I created a trigger with two conditions and both has to be met in order for the trigger to fire. The first a tag and the second a priority is (low) although i...
View ArticleInstalling zammad from a source
Yeah, I have checked multiple times, I am using the copy of database.yml inside the config directory with the content I have shared above. But even for the file config/database/database.yml the syntax...
View ArticleDelete added ticket priority and rename Normal to Medium
Zammad 6.2, package, Ubuntu. I created new priority with command: Ticket::Priority.create(name: ‘4 critical’, default_create: false, note: nil, active: true, updated_by_id: 1, created_by_id: 1,...
View ArticleInstalling zammad from a source
Indentation is part of the syntax of yaml and needs to be correct. adapter, username and password are all on the same level. That’s not the case in your example.
View ArticleDelete added ticket priority and rename Normal to Medium
I solved part with deletion. For this I deleted all tickets. Do not know, is this was the only way to do this. Ticket.destroy_all Ticket::Priority.find_by(name: ‘XYZ’).destroy Rename priority name: p...
View ArticleSharing tickets between two groups
Infos: Used Zammad version: 6.2.0 Used Zammad installation type: apt install over repo: (https://dl.packager.io/srv/deb/zammad/zammad/develop/ubuntu) 20.04 InRelease Operating system: Ubuntu 20.04.5...
View ArticleGetting error 503 after unexpected shut down
Infos: Used Zammad version: 6.2.0-1704877727.2bda00c4.focal Used Zammad installation type: package Operating system: Ubuntu 20.04 Browser + version: Brave, Edge, Firefox The Instance runs on virtual...
View ArticleTicket custom object
Hi, We need the version of the product for our ticket registration. The version number differs per customer, their version number is available via an API with a unique key per organization. For the...
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Getting error 503 after unexpected shut down
excuse me for formatting is my first tim posting anywhere outside instagram…
View ArticleMore detailed permissions for report profiles
Same topic was already created, I’d also like this feature Reporting by Roles/Groups - Feature requests - Zammad - Community
View ArticleTicket custom object
Hi @fliebe92 I the editor it works #{search.term} but instead of the #{search.term} I want to use the organization object #{organization.custom_key}. I see the value of the custom_key on the...
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