Installation help needed
Hello! We run two small companies (one is the small clinic of my wife). We use since years OSTicket (no migration needed!) - but we are no longer convinced (no responsive design). We are looking now...
View ArticleInstallation help needed
Note that, unless Zammad GmbH installs Zammad for you, there is no “experts” in the field. Not saying nobody apart us has clue, but they’re not allowed to call themselves that way. You can have it...
View ArticleInstallation help needed
Thank you for this important message! I didnt know that. McFlurry
View ArticleInfos: Used Zammad version: 6.2 Used Zammad installation type: (source, package, docker-compose, …) docker compose Operating system: centos Browser + version: Expected behavior: Ticket should be...
View ArticleZammad railsserver performance
Does that solve our problem of server performance increasing when starting Zammad @MrGeneration
View ArticleZammad railsserver performance
I just want to make sure it can help us, and are there any performance changes, and what do I need to install to make it better?
View ArticleInstalling zammad from a source
Infos: Used Zammad version: Used Zammad installation type: (source) Operating system: Browser + version: Greetings, since there is no package or repo for the Fedora Linux distribution, I am trying to...
View ArticleInstalling zammad from a source
Hi @elhananjair. You broke the syntax of the database YML file, this is why it’s not able to be used correctly. Please have a look in config/database/database.yml and make sure the syntax is correct.
View ArticleHow to calculate processing time for a new ticket state
Hello! We have added a new ticket state into Zammad: “In Progress”. I need to calculate the time each ticket was in this new state. I cannot find any related param in the Reporting document. Seems,...
View ArticleMissing translation template for notification
Used Zammad version: latest Used Zammad installation type: (source, package, docker-compose, …) Operating system: UBUNTU 20.04 Browser + version: any hello all Zammad template is missing in the...
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Integrate with GPT
Hi @HeinzSchrot I was very happy when I found this post. I am working on exactly the same thing. I also wanted to add the answers as a note in Zammed so that they can be adopted in whole or in part....
View ArticleZammad railsserver performance
You’re using the term “performance issue” but the only thing you actually complain about is the memory usage. Your Zammad version is over 12 months old and has security advisories. Patching in general...
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Zammad railsserver performance
Sorry if I’m using the wrong terminology here, but this affects performance, increased CPU causes all operations to stall, and this happens when no one is using it, it always takes up memory, I...
View ArticleZammad railsserver performance
I created elasticsearch index, and used 32GB RAM for it, and I tried to find solution to solve it but no expected effect
View ArticleIntegrate with GPT
@rolfschmidt For companies where support is part of the product/service and do not earn money per hour on support, every optimization is also worth money. And the time saved in situations where...
View ArticleZammad - user updates not saving
Infos: Used Zammad version: 6.2 Used Zammad installation type: docker compose Operating system: Ubuntu LTS 22.04 Browser + version: multiple Expected behavior: As admin, navigate to “users” page...
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Trigger - send a email when a tag is set
Used Zammad version: 6.2.0 Used Zammad installation type: docker-compose Operating system: linux mint Browser + version: Chrome Expected behavior: Send the customer an email Actual behavior: *trigger...
View ArticleOffice 365 Callback URL
Infos: Used Zammad version: 6.2.0 Used Zammad installation type: docker-compose Operating system: * Browser + version: Edge I have zammad setup in http and it sits behind my reverse proxy handling...
View ArticleTrigger - send a email when a tag is set
I’m certainly not an expert but maybe you need to add Action is Updated to the conditions?
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