Ticket custom object

Hi,

We need the version of the product for our ticket registration. The version number differs per customer, their version number is available via an API with a unique key per organization.

For the key I have created a custom object on the organization, for the ticket I have created an object with an external data source, I want to use the key in the URL. But no matter what I do, it won’t work.

Can anyone point me in the right direction?

Thanks!