Same ID on different ticket creation
Hi @sandreu. Please consider updating your Zammad instance to version 6.2. There must be something special to those emails that Zammad was using them as follow-ups to existing tickets.
View ArticleAdd second Customer (employee) to Ticket
Hi @DanielB. Maybe shared organizations are a solution for you, please read here.
View ArticleKnowledge Base - Role "Editor" without being able to edit permissions
Hi @LunosWolf. Your Zammad instance is pretty outdated and is not covered with security fixes anymore. Please update and retry.
View ArticleTicketobject Group not visible
By default, the group field should be visible. There are two possible reasons: The agent has only permission for one group, then the field is hidden, because nothing can be changed. A core workflow is...
View ArticleAuto merge tickets on text
Hi @chris2. Not sure if this will help you (keyword Additional follow-up detection ), please just read this.
View ArticleFilters for web channel
Ok, so when you have some identifier inside the customer/organization it should be possible to use a trigger for the group routing. Or it could be possible to add a core workflow which would then...
View ArticleHow to learn which Zammad commit a Docker image was built from?
There might be better ways, but you can go to https://github.com/zammad/zammad/pkgs/container/zammad, find the tag there, and then look for “other tags on this image”. There should be an sha-... tag...
View ArticleNotification e-mail alias with Microsoft 365 mailbox
What email does the group use? Although I don’t think you can send from an alias.
View ArticleTrigger on all articles but first
Used Zammad version: 6.2.0-1702655605.5505bf07.jammy Used Zammad installation type: package Operating system: Ubuntu Browser + version: Chrome 118 Hello Is there a way to trigger on the creation of a...
View ArticleDebian package updates very often
Infos: Used Zammad version: 6.2 Used Zammad installation type: package Operating system: Debian 12 Browser + version: Safari Expected behavior: Very few package updates in the stable branch Actual...
View ArticleHow to learn which Zammad commit a Docker image was built from?
Ah, nice. Thanks @mgruner.
View ArticleCSRF Error on Login
Thank you. After adding RequestHeader set X_FORWARDED_PROTO 'https' RequestHeader set X-Forwarded-Ssl on to the host config it is working properly
View ArticleStatus ticket in email header
Title: What is your original issue/pain point you want to solve? By sending tickets via mail Which are one or two concrete situations where this problem hurts the most? refer 1 Why is it not solvable...
View ArticleStatus ticket in email header
I don’t understand the problem. You want the variable in the email header or email title? If you actually mean header, this is not normally viewed by people, so how would this help your client? If you...
View ArticleTrigger on all articles but first
I fixed this. I was stupid before. I just used a ticket.created_at condition on the article creation trigger.
View ArticleClik here to view.
Email full quote: just shows excerpt of quote
Infos: Used Zammad version: 6.2.0 Used Zammad installation type: Package Operating system: Linux Browser + version: Edge version 120.0.2210.91 / Chrome version 120.0.6099.130 Expected behavior: The...
View ArticleCSRF Error on Login
I have an additional related issue. We are using HA Proxy and forwarding both port 80 and 443 to Apache on our Zammad server. The session list in Zammad is showing the IP of the HA Proxy server...
View ArticleNotification e-mail alias with Microsoft 365 mailbox
groups use helpdesk@domain.com. It seems, what “unbounded/false” email such helpdesk.noreply@domain.com are impossible to use with Microsoft365 service. I can not send e-mail with smtp from e-mail...
View ArticleNotification e-mail alias with Microsoft 365 mailbox
What are you trying accomplish? Your issue isn’t clear.
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