Status ticket in email header

Title:

1. What is your original issue/pain point you want to solve?
   By sending tickets via mail
2. Which are one or two concrete situations where this problem hurts the most?
   refer 1
3. Why is it not solvable with the Zammad standard?
   This feature doesn´t exit, only a variabel like "#{ticket.state.name} "
4. What is your expectation/what do you want to achieve?
   I wan´t to give my clients, a better experience about support and wan´t to give them a actually stand of the ticket > open > close > reopend
   If there is any more useful information, feel free to share it all (e.g.: mockup screenshots, if something is UI related, or the API URL/documentation URL for a service you need a connection to).

Your Zammad environment:

• Average concurrent agent count: 6
• Average tickets a day: 20-30
• What roles/people are involved: clients

Anything else which you think is useful to understand your use case:

Thank you and have fun.