Quantcast
Viewing all articles
Browse latest Browse all 6761

Status ticket in email header

I don’t understand the problem. You want the variable in the email header or email title?
If you actually mean header, this is not normally viewed by people, so how would this help your client?
If you mean the email title: Create a trigger and use the ticket.state.name variable in your email title.


Viewing all articles
Browse latest Browse all 6761

Trending Articles