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Zammad Ticket Feedback
Hey, at the moment no module is integrated in Zammad. We use the free version of limesurvey. If we close a ticket a trigger sends an email to the customer with the link. This works fine for us and is...
View ArticleZammad Ticket Feedback
I’ve changed the category to technical assistance, as I cannot find the feature request part of this thread.
View ArticleZammad Ticket Feedback
I have installed LimeSurvey and created a survey for our customers. After that I copied the link and paste it in your trigger in Zammad which is sending a mail on closed state tongue customer. You can...
View ArticleTime event triggers based on breached escalation times
I don’t think this explains why both triggers get executed at the same time. I have changed the Solution Time SLA target to 1:00 h and the second trigger for the Solution-Time Breach, which uses the...
View ArticleUn-merge tickets?
This is not possible with the UI. This could be done with the rails console, e.g., deleting an article, but this is then at your own risk. The best way would be to create a new ticket and maybe add a...
View ArticleNo Time Tracking on Mobile View
I think you should not mix different topics in one thread. For time accounting inside the mobile view, this will be possible at one point.
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Customer role ticket submission all groups invisible
Sorry for my late reply. I’ve installed the updated package too and the problem has been solved in our installation too. From our side the post can be marked as solved. Thanks !!
View ArticleLDAP connection does not work with SSL
Infos: A short info in advance. In our company, the colleague who set up the Zammad has left. For this reason, we unfortunately don’t have too much information yet. Used Zammad version:...
View ArticleLDAP connection does not work with SSL
Hi raik, you have to add the certificate of your (active directory integrated) Certificate Authority to the zammad certificate store (settings->security->ssl certificates) i guess your domain...
View ArticleLDAP connection does not work with SSL
Thank you very much. That was exactly the crucial hint we were missing. I have now exported the certificate from our DC and imported it under the settings. LDAP synchronization via SSL is now working...
View ArticleCustomizing Report with time with individual field
Infos: Used Zammad version: 6.1.0-1700492762.96ac5a60.jammy Used Zammad installation type: source Operating system: Ubuntu 22 LTS Browser + version: Firefox 119.0.1 (64-Bit) Is it possible to create...
View ArticleAuto merge tickets on text
Infos: Used Zammad version: 6.0.0-1689342785.e8796845.jammy Used Zammad installation type: Ubuntu package Operating system: Ubuntu 22.10 Browser + version: Edge Expected behavior: A new ticket from...
View ArticleCSRF Error on Login
Infos: Used Zammad version: 6.2.0-1703848222.b78c3a07.jammy Used Zammad installation type: (source, package, docker-compose, …) Package Operating system: Ubuntu Server 22.04.3 Browser + version:...
View ArticleCertificate verify failed (CA signature digest algorithm too weak)
Used Zammad version: 6.2 Used Zammad installation type: source Operating system: Ubuntu 22.04.3 LTS Browser + version: Hello, after updating to version 6.2 we cannot logging via LDAPS We uploaded our...
View ArticleCustom fonts in Zammad
We would like to see the implementation of a simpler way to use alternate fonts in Zammad like Atkinson Hyperlegible (SIL Open Font license) to increase legibility for readers with low vision.
View ArticleNotification e-mail alias with Microsoft 365 mailbox
Zammad 6.2, package, Ubuntu. System use Microsoft 365 (Exchange Online) account. Mailbox has following aliases: helpdesk@domain.com (Set as reply email) helpdesk.noreply@domain.com Zammad configured...
View ArticleCertificate verify failed (CA signature digest algorithm too weak)
Hi @Morphinus. Simply answer: No.
View ArticleLogin failed. Have you double-checked your credentials and completed the...
Hi @Bledi12. Did you check the production.log when trying to log in with your admin user?
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