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Auth token is echoed in health status api
richie_77: api/v1/monitoring/health_check me too (6.3.1)
View ArticleCopy Prod to DEV - Config only
I would like to copy the configuration from our productive instance to the test instance. The configuration for me is all objects, all overviews, core workflows. Unfortunately, I have not found a way...
View ArticleTime Accounting: Export file showing ticket name and time units total per...
Infos: Used Zammad version: 6.3.1.85b53b810.saas Used Zammad installation type: Using Zammad.com SaaS Operating system: OSX Browser + version: Latest Firefox At the end of each month, we invoice our...
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Time Accounting: Export file showing ticket name and time units total per...
Every use case is different. I believe with very small excel effort you can use existing csv files to achieve what you want by using the ticket export file, no?
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Copy Prod to DEV - Config only
StefanM: I have only found descriptions in the instructions that allow a complete backup including all tickets. Correct. There’s no other way. Copying all configs might not always be what one might...
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Time Accounting: Export file showing ticket name and time units total per...
Thanks, the by_ticket export has the information, but I think I’ll stick to curl + bash before I dig into VBA I got the curl command to work now, maybe it’s of use for someone else too: Get all...
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Overview does not show expected results
Hi there, I think I got the same issue. Long Story short, I built a Overview for our Key-Users (we are at the beginning of using Zammad). The Key-Users should not see all Ticket (only the customer...
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Multiple font sizes in email signature
Good afternoon, I don’t think it’s possible, but we solved this with a tool like Exclaimer. Exclaimer | Office 365, Exchange & G Suite Email Software Exclaimer | Office 365, Exchange & G Suite...
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Win a Stylish Mug Featuring Upcoming Zammad Keyboard Shortcuts! ☕
Kick Off Your Weekend with Some Laughter! Check out the hilarious customer anecdotes and vote for your favorites. The top 15 stories will win exclusive Zammad Shortcuts mugs. Start scrolling and...
View ArticleOverview does not show expected results
Definitely not the same issue, probably would have been better to start your own thread. I’m assuming the overview created in the first image, is the one shown in the second image. In the overview;...
View ArticleHow to use recipient user details(firstname, lastname) and current timestamp...
I want to send emails to supervisors/seniors about ticket escalations caused by agents not working on them promptly.
View ArticleGenerate a report from the Zammad database to show tickets created or updated...
Used Zammad version: 5.4.x Used Zammad installation type: docker-compose Operating system: Ubuntu 20.04.6 LTS I need to generate a report from the Zammad database to show tickets created or updated by...
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Generate a report from the Zammad database to show tickets created or updated...
manish.ray: 5.4.x Having a secure and up to date Zammad installation should be your top priority.
View ArticleSaaS migration - search index rebuild failed
Infos: Used Zammad version: 6.3.1-1722598830.dafad938.noble Used Zammad installation type: package Operating system: Ubuntu Server 24.04 Browser + version: Chrome 127.0.6533.89 Expected behavior:...
View ArticleTelegram Channel Error: invalid URL
I just tried it. Looks got, but still the same error inside Zammad. Loading production environment (Rails 7.0.8.1) [1] pry(main)>...
View ArticleConfigure S3 when app is launched using docker-compose file
Infos: Used Zammad version: 6.3.1-95 Used Zammad installation type: docker-compose Operating system: Amazon Linux Browser + version: Chrome latest Expected behavior: App should use S3 as storage...
View ArticleMigration errors
Infos: Used Zammad version: 5.4.0 Used Zammad installation type: source Operating system: Ubuntu 22.04 Expected behavior:Sucessfull migration Actual behavior: Migration with errors Hello everyone! I...
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Overview shows Tickets, that my Key-User doesnt see but they should
Used Zammad version: 6.3.1.17 Hi there, long Story short, I built a Overview for our Key-Users (we are at the beginning of using Zammad). The Key-Users should not see all Ticket (only the customer...
View ArticleGroup selection before tickets creates
To allow customers to select a group before they view the new ticket form. Who we can do this.
View ArticleCustomizing the "New Ticket" Dialog in Zammad 6.3.1
Hi @Sirhc. Both wishes are not possible in the current version of Zammad.
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