Multiple font sizes in email signature
Hi, Is it possible to have an email signature where part of the text will be in a smaller font? At our company we include a disclaimer in small font and I’m currently evaluating Zammad to see if it is...
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Debug email filter that seems not to work
Even with an already existing tag, nothing happens, so @MrGeneration is right on this. Please see the screenshoots of the filter and of the created ticket.
View ArticleDebug email filter that seems not to work
Just for safety, can you please show us a screenshot of the already existing tag in the mangement? Just this one tag is good enough!
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Debug email filter that seems not to work
Please see the screenshoot and the database result: zammad=> select * from tag_items; id | name | name_downcase | created_at | updated_at...
View ArticleTelegram Channel Error: invalid URL
I just tested it on my test instance works fine. You could try to check your token is valid via shell: root> zammad run rails c [3] pry(main)> TelegramHelper.check_token('5440041111:xxx').id...
View ArticleTime Accounting [Start Time]
Hi, We would like to test Time Accounting, but currently you only get a pop-up where you can enter the hours when you finish working on the case. Is there also an option to see when this ticket was...
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Debug email filter that seems not to work
Could you try to remove the State new in the actions section and save the filter? Then retry sending a test email. And could you maybe test with an e-mail address which is not also an agent account?...
View ArticleDebug email filter that seems not to work
@dvanzuijlekom , the history for the ticket shows: 3 hours 8 minutes ago Postmaster Filter: APPLY TECH TAG set Ticket State 'new' created Ticket created Article updated Ticket First response...
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Auth token is echoed in health status api
Just as an additional information, the auth token is shown for me too with 6.3.1-1717494961.ae2be7a4.bullseye zammad version.
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Debug email filter that seems not to work
fluca1978: I then deleted the filter, and recreated, placing a few more stuff to see if it was a problem of the tags attribute. Then, sending an email from an external account worked as expected: I...
View ArticleAuth token is echoed in health status api
Did you guys migrate by using the backup script without setting the option FULL_FS_DUMP to no? (Backup configuration — Zammad System Documentation documentation and Migrate Zammad to New Host — Zammad...
View ArticleDebug email filter that seems not to work
@dvanzuijlekom could be interesting to see if deactivating and activating the filter again fixes the problem (or even cloning, to avoid recreating it from scratch).
View ArticleAuth token is echoed in health status api
For me - no. Both instances are build with an earlier version and then upgraded regularly.
View ArticleAuth token is echoed in health status api
Ok, this looks like a browser issue. Clearing the cookies for the instances website resolves the issue.
View ArticleAuth token is echoed in health status api
I have to revert my solution. The token is not there, when you are logged out. When i login again, the token is echoed. I have tested this with Firefox, Edge & Chrome.
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Automate ticket owner according to current agent
Hello Ours, with common used utils/functions given by the system it isn’t possible right now. But there is a function you maybe can “misuse” for this in special circumstances: Please have a look to...
View ArticleNote draft included in ticket reply
Hello GTR, this behavior isn’t a bug or some strange… this is a feature. This function comes from the behavior that nothing entered is wasted when changing the article-type. Eg. You begin to write a...
View ArticleIntegrate with GPT
@Smart089 where you able to get in touch with Heinz? I’m also interested in this flow …
View ArticleTime accounting activity in the webhook
Infos: Used Zammad version: 6.3.1 Used Zammad installation type: package Operating system: Ubuntu 22.04 Browser + version: Chrome latest Hi, Since Zammad 6.1 there is the extended time accounting,...
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