Overview does not show expected results

Hi there,

I think I got the same issue. Long Story short, I built a Overview for our Key-Users (we are at the beginning of using Zammad). The Key-Users should not see all Ticket (only the customer Tickets, not the tagged Tickets like internal IT etc.). So the Overview Build (not using Expert Mode) looks like this:

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Clik here to view.

There you can see, that it shows 6 of the 27 Tickets as an Example.
If you look at the User GUI there are only 3 Tickts shown:

Image may be NSFW.
Clik here to view.

But there are more Tickets fit in the criteria and should be seen by the User.

I really dont know if I did something wrong or if its a Bug.

Greetings
Andre