Escalated tickets not sending mail notification to other agaents
A kind reminder on the request above
View ArticleMigration from osticket
Did you get around to publish your Scripts? I am considering moving from osticket to Zammad and I would really like to take tickets with me…
View ArticleZammad 6.3.1 outgoing mails ending up in clients SPAM folder
Infos: Zammad Version: 6.3.1 Installation Type: Package Operating System: Ubuntu 22.04.4 LTS Browser + Version: Any browser (currently using Chrome, Version 126.0.6478.127) Expected behavior: Emails...
View ArticleZammad 6.3.1 outgoing mails ending up in clients SPAM folder
It would help if you included a header of the e-mail of one of your clients with the reasoncode(s) and/or flags as to why they think it is spam…
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Migration from osticket
I have finalized the script for my effort and we migrate the system. I’m currently in Holliday I will have a look if I can upload the scripts in the evening when I’m back from beach .
View ArticleGenAI capabilities in zammad
Hi, Does zammad product have any GenAI capabilities? Is there any plans to have this feature in product’s roadmap? Thanks, Alexey.
View ArticleOverview does not show expected results
I am trying to create a Overview screen that shows tickets without specific tags. I saw Create overview with untagged tickets which says that showing “untagged” tickets is not currently possible, but...
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Editing column fields?
Hi When I open up a ticket is there anyway to edit/remove some of the fields on the right hand side? The 2 circled is what Im looking to remove.
View ArticleEditing column fields?
These look like custom ticket objects which your Zammad administrator has created. Go to System → Objects and open the custom object. You can deactivate it there.
View ArticleEditing column fields?
HI Those boxes I have circled do no reference any object. They are just there.
View ArticleZammad REST-API Auth with keyclock Oauth2
Infos: Used Zammad version: 6.3.1 Used Zammad installation type: docker-compose Operating system: ubuntu 22.04 Expected behavior: Our clients are authenticated through keyclock with Oauth2...
View ArticleEditing column fields?
They do. Might be custom translated and thus have a different display name in the management. But they’re no default fields and thus have been added via object management.
View ArticleEditing column fields?
I see what you are saying now. But not all my objects can be deleted it looks like. Can these fields possibly just be set by default and no way to remove them?
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LDAP group role mappings are not saved
There is no edit button, I only have these: Can you make it available to me?
View ArticleSystemd service units update
During my boot on Debian 12 with Zammad 6.3.1 I can see following messages in journald: Jul 19 01:26:41 support systemd[1]: /etc/systemd/system/zammad-worker-1.service:10: Standard output type syslog...
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Templates - Existing Ticket
Good afternoon, Is there any way to select templates on an existing ticket? For example for sending a standard mail? Or when tagging to another service we would like to work with a template to be...
View ArticleTemplates - Existing Ticket
No. Ticket templates are for ticket creations already. They hold way more than just text. (Templates — Zammad Admin Documentation documentation) If you’re aiming at wordings, consider using text...
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Editing column fields?
this is a vanilla installation without any custom changes to source code?
View ArticleConsolidated View for Embedded Images in Emails and Notes
Description: Currently, we can view all attached files in a ticket through the “Attachments” tab. However, many embedded images in emails and notes are crucial for our processes, especially when...
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