I am trying to create a Overview screen that shows tickets without specific tags. I saw Create overview with untagged tickets which says that showing “untagged” tickets is not currently possible, but that’s not what I am trying to do. (see below)
Infos:
- Used Zammad version: 6.3.1
- Used Zammad installation type: docker-compose
- Operating system: Ubuntu 24.04
- Browser + version: Chrome 126
Expected behavior:
- The overview shows all tickets that DO NOT have the specified tags
Actual behavior:
- The overview shows no tickets at all
Steps to reproduce the behavior:
- Create a new overview
- Set conditions to “Expert Mode”
- Set top-level condition to “Match none”
- Set first sub-condition to “Tags” → “contains one” → “the tags I care about”
Note that changing the top-level condition from “Match none” to “Match any” shows that there are 10 tickets with the chosen tags. There are currently 134 tickets in my Zammad instance, so I would expect that “Match none” should return the 124 tickets that were not returned by “Match any”
Why is this overview not working as I expect?
