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Organization Objects Side By Side
Thanks for the explanation. I’m not a dev, but i’ll try
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Connect Zammad API directly on PowerBI
Hello, when doing the incremental update using the created_at column, power bi onilne returns the close_at with the wrong date, how can I assign the date in the API call or another solution so that...
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Variable size of the ticket side bar
Title: Variable size of the ticket side bar What is your original issue/pain point you want to solve? I would like the change the size of the right sidebar on an open ticket: Which are one or two...
View ArticleMissing Ticket References in Outgoing Emails (Header)
Dear Zammad Community, is there any setting for activating the option below? Used Zammad version: 6.3.1 Used Zammad installation type: package Operating system: any Browser + version: any Expected...
View ArticleMissing Ticket References in Outgoing Emails (Header)
maybe one important information: we are using microsoft 365 as email connection…
View Articleuser's status changes to inactive, the status becomes active again
System updated User Phone updated User Active from ‘false’ → ‘true’
View ArticleAllow only some customers to see all tickets in their organization
Hi, we recently migrated from Zendesk to Zammad and in Zendesk we could allow certain users in a customers organization to see all the tickets in their organization. Everyone else could only see their...
View ArticleBulk export of emails
Continuing the discussion from Export email (.eml): Is there a way to export ALL emails from a specific timespan to eml-files? Maybe via API-calls or so? A customer wants to have these emails in a...
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Automate ticket owner according to current agent
Infos: Used Zammad version: 6.3 Used Zammad installation type: package Operating system: debian 11 Expected behavior: To make it easier for support technicians to enter tickets into Zammad, I would...
View ArticleZammad with docker met mobole lost connect
I change my own nginx.conf ; example, proxy_pass http://192.168.8.98:8080 when change to localhost proxy_pass http://localhost:8080 ZAMMAD can get the true IP .
View ArticleZammad with docker met mobole lost connect
I change my own nginx.conf ; example, proxy_pass http://192.168.8.98:8080 when change to localhost proxy_pass http://localhost:8080 ZAMMAD can get the true IP . But the error : Zammad with docker met...
View ArticleSSO with Shibboleth not working
So far, I’m at the point where I discovered that omniauth-saml is the library used to manage SAML authentication. Studying the configuration of such library, helped me to perform a login succesfully,...
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Improve handling of Microsoft e-mail "reactions" in tickets
What is your original issue/pain point you want to solve? Microsoft has this “feature” called “reactions” in Outlook, where users can quickly follow-up to an e-mail, for example with just a thumbs-up...
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Running zammad in docker behind caddy in docker
Infos: Used Zammad version: 6.3.1-38 Used Zammad installation type: docker-compose Operating system: Linux Expected behavior: Zammad is working Actual behavior: I am trying to run zammad in my Coolify...
View ArticleLDAP group role mappings are not saved
Hi @pmarch, thanks for your advice. I tried it and was able to build the mapping in the LDAP integration, but no user was mapped either to admin or agent role. I already ran the user synchronisation...
View ArticleImprove handling of Microsoft e-mail "reactions" in tickets
a quick patch from a collegue: on line 163 of app/models/channel/email_build.rb mail['x-ms-reactions'] = 'disallow'
View ArticleLDAP group role mappings are not saved
I reduced the role mapping to the admin role only and used an AD group with only one user inside, but the user was not mapped.
View ArticleLDAP group role mappings are not saved
@dominikklein does the paid version of Zammad rely on the same code base or will there be a chance to get the LDAP integration working?
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LDAP group role mappings are not saved
@cgarling please slow down. Bumping the same thread several times doesn’t speed up stuff. Technically, there is no “paid Zammad version”. What you buy is commercial grade support by the vendor (or...
View ArticleLDAP group role mappings are not saved
As far as I know, nested groups are not supported. Perhaps a group entry already interferes with the resolution of the members.
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