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Automate ticket owner according to current agent

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Infos:

  • Used Zammad version: 6.3
  • Used Zammad installation type: package
  • Operating system: debian 11

Expected behavior:

  • To make it easier for support technicians to enter tickets into Zammad, I would like the ticket owner to be pre-filled by the current user in the creation form if he has the ‘Agent’ role. is it possible?

Actual behavior:

thanks in advance


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