Dear Zammad Community,
is there any setting for activating the option below?
- Used Zammad version: 6.3.1
- Used Zammad installation type: package
- Operating system: any
- Browser + version: any
Expected behavior:
Zammad adds in every outgoint Email a Ticket Reference (same as the hook in the subject) in the Email Header under the section “References”
Actual behavior:
Zammad leaves the field blanc.
Example:
“Date: Wed, 17 Jul 2024 06:47:17 +0000
From: Stefan Txxxx via xxxxxx Support support@xxxx.yyyy
To: Test Stefan xxxxx.xxxxx@gmail.com
Message-ID: 20240717064716.14606.f2696824-0c83-4646-bdc1-937c629447fa@helpdesk.xxxxxx.yyyyy
References:
Subject: test [HFTicket#9514542]
Mime-Version: 1.0
Content-Type: multipart/mixed;
boundary=”–==_mimepart_669768f55a956_17ec9246801060ae";
charset=UTF-8
Content-Transfer-Encoding: 7bit
Organization: xxxxxxxx
X-Powered-By: Zammad - Helpdesk/Support (https://zammad.org/)
X-Mailer: Zammad Mail Service"
Steps to reproduce the behavior:
Send an Email and open the header
Thanks a lot,
Stefan