Email Opened Report Using Tracking Pixels
Infos: Used Zammad version: 6.3 Used Zammad installation type: Package Operating system: Rocky Linux Browser + version: N/A Question: We are using zammad as our shared inbox in our company (which is a...
View ArticleZammad's Suitability and Group Limits
Hello there! My team and I are considering using Zammad. I am not very familiar with helpdesk or order management products. I have read some documentation and am unsure if Zammad will be suitable for...
View ArticleZammad's Suitability and Group Limits
Zammad agents (which the provider has to be in that scenario) can always see all customers. This thus would be a data leak. You’re not looking for a classical helpdesk in my personal opinion. I...
View ArticleEmail Opened Report Using Tracking Pixels
Zammad removes all externally hosted data, including images that are not embedded like tracking pixels. I personally dislike any kind of tracking and thus hate the idea of a tracking pixel, to be very...
View ArticleEmail Opened Report Using Tracking Pixels
Actually, after I posted this, I found this topic from 2020 and got a sense of your position for such a feature. In case you are open to discuss the usefulness (or lack of) of this feature, I would...
View ArticleEmail Opened Report Using Tracking Pixels
In the end it’s not my decision. I provided a bit of my opinion. That’s all. If you believe Zammad is missing important functionality and there’s no feature request yet, create one here: Feature...
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Every aktion with the ticket should be possible without clicking anywhere...
Title: Every aktion with the ticket should be possible without clicking anywhere near or in the email content frame. What is your original issue/pain point you want to solve? Security through...
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Mobile View File
Requesting your kind assitance where i can find the file of the login page on mobile view want to edit some words. Thank you
View ArticleNginx - Address family not supported by protocol / Website not loading
Infos: Used Zammad version: latest version 6.3.x Used Zammad installation type: (source, package, docker-compose, …) Package Operating system: Browser + version: macOS - all latest browsers Expected...
View ArticleZammad's Suitability and Group Limits
I have chosen not to provide a detailed account of the process in question. Our service enables service providers to make their computing services available to researchers. In such cases, providers...
View ArticlePortainer Stack Persistent Storage
I’ve tried installing via Portainer 10+ times using the directions… Every container states; waiting for init container to finish install or update… ElasticSearch logs show; ERROR: Elasticsearch exited...
View ArticlePortainer Stack Persistent Storage
Also when trying to use the git repo “Repository reference: “refs/heads/master”” is not available???
View ArticleMobile View File
Maybe you can change your words in the translations? Go to Admin > Translations
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Zammad's Suitability and Group Limits
MrGeneration: Zammad agents (which the provider has to be in that scenario) can always see all customers. This thus would be a data leak. I believe I answered your question already.
View ArticleZammad's Suitability and Group Limits
I understand, it is not possible to prevent agents from viewing all clients. thanks
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System Monitoring Error 422 Not loading
Infos: Used Zammad version: 6.3.1 Used Zammad installation type: package Operating system: Ubuntu 22.04 Browser + version: Chrome 126.0.6478.127 After the Update to Version 6.3.1 Zammad does not load...
View ArticlePortainer Stack Persistent Storage
Ok, so the installation problem seemed to be it just did not like my database password… that was causing the URI error. I can’t get elastic search to work. I’ll look into this next.
View ArticleSystem Monitoring Error 422 Not loading
Smells like open database migrations. Running zammad run rake db:migrate should fix that - make sure to restart Zammad after it run migrations.
View ArticlePortainer Stack Persistent Storage
So, I had a rouge Java instance preventing ElasticSearch from running I was able to remove with ps aux | grep 'java' kill -9 <PID> But within Zammad when I click reports I get this error. Unable...
View ArticleNginx for reverse
I using my own nginx.conf that like server { listen 80; server_name support.mydomain.com; # 将HTTP请求重定向到HTTPS location / { return 301 https://$host$request_uri; } } server { listen 443 ssl; server_name...
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