I have chosen not to provide a detailed account of the process in question. Our service enables service providers to make their computing services available to researchers. In such cases, providers require a chat to discuss matters such as the availability of resources on a particular period of time. Once the user has selected the service, a ticket is created for the specific provider. Is it possible in Zammad to assign groups to agents (providers) so that they can view the specific users who have selected the relevant services and not see other users?
We are not seeking a traditional helpdesk; we previously managed this process through JIRA.
Thank you for your help and have a great time