Infos:
- Used Zammad version: 6.3
- Used Zammad installation type: Package
- Operating system: Rocky Linux
- Browser + version: N/A
Question:
We are using zammad as our shared inbox in our company (which is a great tool, thanks everyone for creating it). It is configured to send emails via Google, and receive emails that are sent to our Google Account.
Now the thing is that we really would like to know if an email we send is opened by the recipient or not. I know there are third party tools for GMail inbox that can do that like Streak, but for those, the email must be sent from GMail’s web interface. Sending the email the way Zammad does cannot report whether the email was opened or not.
Is there a way I can figure out for a given email we have sent out, whether the recipient has opened it or not ?
I’ve searched a lot and have not found any discussion around it. I’ve tried to implement it myself, using some webhooks, but that would require modifying the outgoing email’s content and adding the tracking pixel to it. I could not find a way to do this in Zammad.
Any idea how this can be achieved?