Hello there!
My team and I are considering using Zammad. I am not very familiar with helpdesk or order management products. I have read some documentation and am unsure if Zammad will be suitable for our use case. Our use case is something like order management. Our service allows providers to display their services, the user is able to order the service, after such an order a ticket should be created, where the provider can have a conversation with the user. The issue is that there should be many providers and they should not see the interactions of other providers with users. It appears that our use case can be handled by groups rather than organisations, but I have not found any information in the documentation about the number of such groups that can be created.
I would like to know if such an implementation is possible and what the limits are on the number of groups.
Thanks for your help, and have a great weekend!