Error during upgrade from 6.1 to 6.2
Can you please verify that the content of the affected migration is the same as upstream? github.com zammad/zammad/blob/develop/db/migrate/20230726082734_smime_meta_information_table.rb # Copyright...
View ArticleAPI for triggers, core workflow and schedulers
Zammad has no timer functionality and thus you cannot achieve this with a core installation I’m afraid.
View ArticleExchange Integration does not work
The supported ciphers strongly depend on your operating system that Zammad runs on. Usually the private key nowadays needa at least a size of 2048 Bit - the default used to be 1024 for Windows servers...
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Upgrade from 6.0 to 6.1
MrGeneration: Sorry I cannot encourage you to do that. Instead, I’m hoping that our devs can find a better solution to it. ^ That’s all I can say to this topic.
View ArticleIssues with email sent on escalation
You may have to use clauses to ensure that the trigger runs exactly once. If the agents are the recipients, I’d suggest to use the already builtin notification instead. It should by default already...
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Upgrade from version 4.0 to 5 not available
blea: Requires: postgresql-server >= 9.3 You package manager gives you a clear reason. You’ll have to update the postgresql-server to a more current version. CentOS does not come with postgres 9.3...
View ArticleUser selectable in scheduler even if disabled
No that’s a feature. Inactive users technically can still receive new tickets via e.g. email. Inactive in this case simply means: Cannot login. That’s all.
View ArticleSend email on trigger action does not work.
Hi Dikiydd But in the settings at our company I have not made these settings and it works. Perhaps wilhelm-lenz will have to test this for himself. Thanks for the tip.
View ArticleMultiple answer in one ticket
Hi byPARSE, Thank you for your solution, it seems to work fine now. Regards, Ssion
View ArticleAute-assign current user on ticket creation ?
I will try to explain it again, A customer has a simple ticket creation process, that requires to fill minimal fields. An agent has the option to open tickets for customers, but agents also customers...
View ArticleAute-assign current user on ticket creation ?
That is not possible. Setting the correct customer right away does help a lot. In most scenarios the agent usually is not the customer if they create a ticket for a customer.
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Elasticsearch - relations
Infos: Used Zammad version: 6.3.1 Used Zammad installation type: source Operating system: Ubuntu 22.04.4 LTS Browser + version: google chrome 126.0.6478.127 Expected behavior: elasticsearch returns...
View ArticleElasticsearch - relations
This is correct behavior and due on how Zammad has to index data for a full fledged search result.
View ArticleAdding an Agent with limited rights
Transfering content through fields automatically is not possible.
View ArticleSetup for a custom "landing page" after login
The setting you found is correct. And yes, it affects everyone.
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Elasticsearch - relations
Oh ok, so what should i do because when i use searchbar the table shows manufacturer and category ids instead of their names with the first ajax request it shows everything as it should
View ArticleElasticsearch - relations
yes i am creating my own package, but maybe you know what may be the solution for this problem
View ArticleAttachments in form
Hi I am creating my own package, I need to create App.ControllForm in a modal window that will have options to add attachments, what api should I use and form tags. currently I have it done like this...
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