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POP3 issues with mailpit
Fixed with the latest 1.18.6 release GitHub Release v1.18.6 · axllent/mailpit Chore Delete multiple POP3 messages in single action Handle POP3 RSET command Update caniemail database Update node...
View ArticleUnable to access localhosted zammad on windows system on same network
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Unable to access localhosted zammad on windows system on same network
Hi @MrGeneration Please find attached images. As i am able to access Zammad on same system while using Localhost and if i am trying to access using ip it show this error tried ports 80,81,443 and 3000.
View ArticleConnect Domino mail database in Zammad
Infos: Used Zammad version: 6.3.0-1713527245.bf4df2a1.jammy Used Zammad installation type: (source, package, docker-compose, …) Operating system: Ubuntu 22.04.4 LTS Browser + version: Firefox 115 We...
View ArticlePrevent agent from assigning owner in another queue
Hi all, I don’t know if this is a feature or not yet, because in a way it just makes sense to me, but I can’t find settings to set this up. My use case is as follow: We have different support queues...
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Core Workflows: Hide Title and or text
Infos: Used Zammad version: 6.3.x.70297fbb6.saas Used Zammad installation type: Saas Operating system: Windows 10 Browser + version: Edge 126.0.2592.61 Expected behavior: we are building a basic form...
View ArticleUnable to access localhosted zammad on windows system on same network
Well your virtual host obviously is set up to react on ‘localhost’. You’ll have to set up DNS records, ssl certificates and adjust your virtual host accordingly. We have a section about that in our...
View ArticleCore Workflows: Hide Title and or text
We had this question several times by now in the last weeks and months. This is not possible in any way.
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No Dropdown Menu in Customer option in Ticket creation
Hello, my Problem is, that i have no drop down Menu in the Ticket creation. In our paayed System this works fine, but in selfhosted not. As i show in the Screenshot below, i type in the number 18 and...
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No template in ticket creation
Hello, when our customer create a ticket, they can not use the template i created for. The option is not there. The Admin User + the Agents can use Teplates, but not the customer.
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No Dropdown Menu in Customer option in Ticket creation
In another ticket the used the command: sudo zammad run rake searchindex:rebuild But it does nothing
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Prevent agent from assigning owner in another queue
Hello, i solved that by applying core workflows that block certain actions. Here an example: More information in the official documentation:...
View ArticleIntegration: send Emails via Brevo/Sendinblue (Transactional Email Sender)
Title: Integration: send Emails via Brevo/Sendinblue (Transactional Email Sender) Context: Communication Strategie. We have different channels in which we contact our customers: Email Campaigns...
View ArticleApi Call when creating ticket for get customers infos
I’d like to do the same thing; I need to retrieve some data via an API call while creating the ticket. Do you have any updates, please?
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External Data Source Object Trigger | Get Value on Ticket Update?
Hi there, I’m interested in the feature for pulling data from external sources in Zammad. Could you tell me please how to manually select external data sources and trigger API calls Because I still...
View ArticleExternal Data Source Object Trigger | Get Value on Ticket Update?
@sina please stop spamming your technical questions all over the board. Decide for one thread or create your own. Hijacking a feature request with technical questions is not feasible at all. [Warning]
View ArticleNo Dropdown Menu in Customer option in Ticket creation
https://docs.zammad.org/en/latest/install/elasticsearch.html#step-3-connect-zammad
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Trigger an API call while creating the ticket
Hello everyone I have a small question. Is it possible to make an API call during ticket creation in Zammad using a trigger or another method? I have data stored in another application that I need to...
View ArticleTimestamp are not correct
Infos: Used Zammad version: 6.1 Used Zammad installation type: package Operating system: debian 12 Browser + version: any Expected behavior: The local time should accurately reflect the current time...
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