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Position ticket attributes above or in between "Title" and "Text" in the ticket creation mask

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  1. What is your original issue/pain point you want to solve?
    When building more complex forms for the ticket creation mask using ticket attributes and core workflows it is sometimes needed to have a “useful” flow of asked questions before you enter the title.

  2. Which are one or two concrete situations where this problem hurts the most?
    Let’s say you have an internal IT department and want to create a service catalogue and want the customer to select a valid service before he needs to enter the title. Or you want to prepopulate the title based on the selected service, it would be more “natural” if the service selector would appear above the title because most customer fill out forms top to bottom.

  3. Why is it not solvable with the Zammad standard?
    Even though you can select a position above the title in the object manager, it is not rendered that way in the ticket creation mask.

  4. What is your expectation/what do you want to achieve?
    With the new tech-stack it is possible to position ticket attributes above/in between title and text. (Ticket creation mask)


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