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Not authorized (token) when GET groups via REST API
Hi @fluca1978. I just used the GUI to create an access token that has admin.group permission set and used it with curl as follows: curl --location 'http://localhost:3000/api/v1/groups' --header...
View ArticleView option to reverese chronological order of threads within a ticket
Infos: Used Zammad version: 6.3.1.446df150f.saas Used Zammad installation type: Hosted SAAS Operating system: Win11 Browser + version: MS Edge 125.0.2535.67 (Offizielles Build) (64-Bit) Expected...
View ArticleView option to reverese chronological order of threads within a ticket
Hi Tam, I can’t really understand in which case you would need somehting like that. Do you have a Use Case that explains which Problem this would be solving? Thanks! Best Mirta
View ArticleView option to reverese chronological order of threads within a ticket
Hi Mirta, thank you for your immediate response. It is more a Usability request from our Zammad-Agents. For their convenience, they prefer to have to most recent information on top. We are new to...
View ArticleSupport for service provider SLAs
this seems to be very specific. maybe you could achieve behaviour like this via combination of new states and triggers. something like a state: “Order sent”, type: pending action, next state: “order...
View ArticleUse keyclock authentication with zammad api
Infos: Used Zammad version: 6.2.0 Used Zammad installation type: docker-compose Operating system: Windows 11 Browser + version: Chrome Version 125.0.6422.113 (Official build) (64 bit) Expected...
View ArticleInstructions for updating zammad in docker compose
Used Zammad version: 6.2 Used Zammad installation type: (docker-compose Operating system: debian 12 Browser + version: chrome 125.0.6422.77 I can’t find the latest update instructions. The website...
View ArticleExport/Import Overviews using the rails console
I found also the solution to this. Instead of using the rails console I can use the API. Here some example code to import a JSON file using the API in Python import json import requests from...
View ArticleExchange Integration does not work
Hello, thx 4 your reply. Here is an output of the railsserver during the connection Test. zammad-railsserver_1 | I, [2024-05-28T12:33:41.067962#49-151540] INFO – : Started POST...
View ArticleQuestion about triggers
Infos: Used Zammad version: 6.2.0 Used Zammad installation type: (source, package, docker-compose, …) package Operating system: Linux Browser + version: Expected behavior: I want an email notification...
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Exchange Integration does not work
schzben: zammad-railsserver_1 | E, [2024-05-28T12:33:41.209475#49-150120] ERROR – : Digest initialization failed: initialization error (OpenSSL::Digest::DigestError) That is your problem. Ensure to...
View ArticleInstructions for updating zammad in docker compose
No clue where you see that message, but it’s definitely not appearing in our documentation. https://docs.zammad.org/en/latest/install/docker-compose.html
View ArticlePerformance issues hosting at AWS
At the moment of this screenshot 1 or 2 users had idleing sessions in their browsers but nothing happened which explains this heavy workload. Nevertheless we tested a bit further with instance sizes...
View ArticleExport/Import Overviews using the rails console
Changed the code to make it work better: import json import requests from requests.exceptions import HTTPError # Function to load JSON data from a file def load_json_from_file(file_path): try: with...
View ArticleHow do i update node.js in zammad 6.3
The following is technically possible but not update safe nor recommended. Any issue occurring to this action is solely your issue. Dangerzone (click for more details)
View ArticleZammad 6.3: can't access Rails console. ActiveRecord::AdapterNotSpecified
Used Zammad version: 6.3 Used Zammad installation type: docker-compose Operating system: Ubuntu 22.04 Browser + version: Chrome latest I could access the Rails console a couple days ago. I’m not sure...
View ArticleZammad 6.3: can't access Rails console. ActiveRecord::AdapterNotSpecified
Hi, from what I read in the error message, the file that defines the database connection, in the package installation located in /opt/zammad/config/ is missing. Since you are using docker-compose, is...
View ArticleZammad 6.3: can't access Rails console. ActiveRecord::AdapterNotSpecified
Skip sorry but this is not a solution. @1990eam the linked thread has rarely anything to do with your issues. It’s not even about a docker installation. As per Command "rails c" failes with database...
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