Ticket with custom state not visible as customer
Hi @slplss. Do you have a CoreWorkflow in place that hides/show only specific states to customers? I cannot reproduce it, sorry.
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Core Workflows not blocking users from changing customer details
Infos: Used Zammad version: 6.3.0-1713857963.c5266fae.jammy Used Zammad installation type: package Operating system: Ubunbu 22.04 Browser + version: Firefox 126.0 (64-bit) Expected behavior: Agents...
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Ticket with custom state not visible as customer
Hi @fliebe92, Ha!!! This pushed me in the right direction, of course you also need to enable the new state in the overview: my_tickets After adding the new custom states, the ticket is not visible to...
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Ticket with custom state not visible as customer
Of course I meant, that the ticket is now visible to the customer
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Please disable links around inline images
Title: What is your original issue/pain point you want to solve? Security. Which are one or two concrete situations where this problem hurts the most? If an agent clicks the image and falls for the...
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How to use recipient user details(firstname, lastname) and current timestamp...
MrGeneration: o you’ll have to use the ticket customer scope if tha I want to share the escalation email to certain selected admin users(with their name replaced).
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When creating a ticket by email that includes a wide table, the table gets...
Infos: Used Zammad version: 6.2.0 Used Zammad installation type: (source, package, docker-compose, …) : package Operating system: Ubuntu 22.04 Browser + version: Google Chrome Expected behavior: When...
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Variables to link to current ticket
Thank you so much! The problem is this is not visible because not part off autocompletion and I think also missing in documentation:
View ArticleGrouping tickets into categories
I’m experimenting with Zammad 6.2.0 and I would like to understand if there is a way to define ticket categories so that I can create tickets into specific groups. So far, I’ve thought to use tags to...
View ArticleNot authorized (token) when GET groups via REST API
I’m using Zammad 6.2.0, and I’m trying to get the list of groups via REST API (/api/v1/groups), but I have "{“error”:“Not authorized (token)!”,“error_human”:“Not authorized (token)!”}`. The user I’m...
View ArticleNot authorized (token) when GET groups via REST API
You may want to share your payload if you expect help with API stuff. No productive data is required.
View ArticleNot authorized (token) when GET groups via REST API
Here is an example: % curl --header "Content-Type: application/json" \ --header "Authorization: Token token=xxxxxxx" \ --request GET \ http://localhost:8080/api/v1/groups {"error":"Not authorized...
View ArticleSupport for service provider SLAs
What is your original issue/pain point you want to solve? We use several service providers as subcontractors. To track our orders with them we use Zammad. We open a ticket as an order instruction for...
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Grouping tickets into categories
I have been experimenting with this too, because one would usually want to know how many tickets of certain types/categories come in and which areas to focus on in the servicedesk. Zammad already has...
View ArticleGrouping tickets into categories
Thanks, the type looks exactly to what I was looking for. Luckily, I will have a defined single type and can add tags to better specify the metadata.
View ArticleNot authorized (token) when GET groups via REST API
Hi @fluca1978. Please make sure that admin.group permission is associated with the created token, otherwise you’re faced with this error message.
View Articlereport creation with group filter
Infos: Used Zammad version: 6.3.0-1715168141.6baf144b.bullseye Used Zammad installation type: (source, package, docker-compose, …) Operating system: Browser + version: Expected behavior: Good evening,...
View ArticleWhen creating a ticket by email that includes a wide table, the table gets...
Hi @shubham and thanks for filing your report. There is already a bug report for it: Tables (spreadsheets) in articles are cut off in Zammad UI · Issue #4960 · zammad/zammad · GitHub
View ArticleNot authorized (token) when GET groups via REST API
Thanks @fliebe92 , I’ve already associated the user with the role permission, but apparently this does not work. Regenrating the token, as in: curl --header "Content-Type: application/json" \...
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