Infos:
- Used Zammad version: 6.3.1.446df150f.saas
- Used Zammad installation type: Hosted SAAS
- Operating system: Win11
- Browser + version: MS Edge 125.0.2535.67 (Offizielles Build) (64-Bit)
Expected behavior:
- Agent wants to view ticket threads in reversed chronological order. Agent wants ‘view’ setting to show latest ticket entry on top instead of on the bottom.
Actual behavior:
- Currently, Agent cannot change the view order of the threads within a ticket. Latest entry is always at the bottom.
Steps to reproduce the behavior:
- Open Ticket and review threads in a ticket.