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Zammad 6.3: can't access Rails console. ActiveRecord::AdapterNotSpecified
No worries, I was not pointing out a solution Since everything worked fine before I tried to find out if anything changed in his setup, since in the past I had similar issued of configuration files...
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Zammad 6.3: can't access Rails console. ActiveRecord::AdapterNotSpecified
skip: Since everything worked fine before I tried to find out if anything changed in his setup, since in the past I had similar issued of configuration files not being found within docker containers...
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Zammad 6.3: can't access Rails console. ActiveRecord::AdapterNotSpecified
Shouldn’t it be possible to set environmental variables in the compose itself? Docker Documentation – 17 Apr 24 Ways to set environment variables with Compose How to set, use, and manage environment...
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Zammad 6.3: can't access Rails console. ActiveRecord::AdapterNotSpecified
skip: Shouldn’t it be possible to set environmental variables in the compose itself? Ways to set environment variables with Compose | Docker Docs Of course, absolutely is!
View ArticleQuestion about triggers
As I wrote above: Trigger 1: “Action: ss created” Trigger 2: “Status: has been changed” What am I doing wrong?
View ArticleAPI for triggers, core workflow and schedulers
What I would like to achieve is to create custom timers that start automatically when a trigger is triggered, for example, if an agent changes the status of the ticket from new to being processed,...
View ArticleExchange Integration does not work
Hello, Thank you for the explanation. Can you tell me what requirements the exchange and the chiper should have.
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Instructions for updating zammad in docker compose
https://docs.zammad.org/en/latest/install/update.html
View ArticleImprove article attachment preview for new file extensions Word, Excel and PDF
Word, Excel and PDF documents should also be able to be displayed as previews, as is currently the case with images. Ticket#10155362
View ArticleImprove article attachment preview for new file extensions Word, Excel and PDF
No implementation ideas yet to Word and Excel. Also, security concerns about the inline viewing of PDFs via browser (see mattermost).
View ArticleWhen creating a ticket by email that includes a wide table, the table gets...
Till the issue is resolved, you can do the following as a workaround: Create a custom CSS Add the following style in the CSS div.richtext-content { overflow: scroll; } Checkout this article for...
View ArticleIntegrate with GPT
We are currently trying and planning to move to zammad (from shared mailbox support) and we have a lot of data of questions and responses. A local LLM could be trained on that and perhaps that would...
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Moving to zammad from plain e-mail support
We are a local IT support group and we have so far done e-mail (and physical/phone) support only, without any ticketing system. We have two support “channels”, one for desktop/user oriented questions...
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Moving to zammad from plain e-mail support
pooh22: I’m thinking we need a new e-mail address for the zammad mail and when we’re ready redirect the mails from the other two to the new support address… For the transition, could we start by...
View ArticleQuestion about triggers
for others to be able to help you, you need to share the whole trigger settings, not only the name or one specific setting within the trigger
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Question about triggers
here is a configuration that works for me (the specific group the ticket is in, needs to have an outgoing email account set)
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