Infos:
- Used Zammad version: 6.2.0
- Used Zammad installation type: (source, package, docker-compose, …) package
- Operating system: Linux
- Browser + version:
Expected behavior:
I want an email notification for the customer for EVERY change (status and notes).
First trigger is: “Action is created”. Customer does receive a message.
Second trigger is: “Status has been changed”. Customer does NOT receive a message. Why not?
How do I have to create the trigger(s)?
Thank you.