Customer role ticket submission all groups invisible
Just updated, now it works perfectly! Thank you!
View ArticleMS 365 Kiosk License
You need IMAP and SMTP at all times, even with modern authentication (which is only about the authentication). I can’t answer your question regarding Microsoft 365 licensing.
View ArticleWaiting for customer response overview does not work properly
Why not actually set the ticket into a pending reminder state? That’s much cleaner and easier to filter for.
View ArticleZammad install almalinux 8.6 help
It’s not recommended to run Zammad on semi-managed systems like with cPanel or others. The reasonf or this is that cPanel and co usually want much more control than you’d want to give it for the...
View ArticleMysql2 Error Table Ticket Accounting types
Just run /opt/zammad/contrib/packager.io/postinstall.sh if you’re using a package installation. Stop Zammad and run rake db:migrate as Zammad user, if you’re using a source code installation. Please...
View ArticleStatus condition in Trigger not working
Checking for select values without value is rather a unlucky configuration. If possible and suitable, consider checking for the value the ticket is not supposed to have during your trigger run. Like...
View ArticleSMTP and group mail configuration in same host
The SMTP server for Microsoft 365 is smtp.office365.com. If Zammad can’t reach the host, the port might be blocked outgoing. Also, note that Microsoft expects XOAUTH authentication and does no longer...
View ArticleEmails not processing
You’re missing database migrations. You can hardly expect Zammad to go on without issues. Ensure that within the admin settings > Objects the didn’t forget the “Update database” button. Hit it if...
View ArticleTrigger closed ticket, prevent thank you
Is the trigger actually running or is the condition no longer true? ^^
View ArticleTime event triggers based on breached escalation times
Zammad stores all it’s datetime information in UTC. What Zammad does for fields (not free form text in articles!) is to convert the UTC time values to your local timezone. Zammad does this by gettign...
View ArticleForce launch of activity on tickets
Time accounting is triggered by adding any kind of article to a ticket if the conditions fit your configuration. There is no other way to trigger the dialogue. The main reason for this is that you’re...
View ArticleDuplicate tickets after re-authenticating Google account
Did you possibly accidently change the “keep messages server” option from “yes” to “no”? This is imho the only reason this could happen.
View ArticleEmail Notification zammad fail end of file reached
Please have a look at this documentation page: https://admin-docs.zammad.org/en/latest/channels/email/accounts/email-notification.html Especially note the hint regarding the from address. Some email...
View ArticleZammad Ticket export from reporting profile doesn't have all data
Columns are only populate with a value if the actual attribute of the ticket has a value other than nil (the ruby version of null). Zammad only populates it’s attribtues when it has a value for it....
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Update from 5.0.x to current version
Read this documentation: https://docs.zammad.org/en/latest/install/update.html If you’re not too familiar with the administration of linux machines, consider usind Zammad SaaS which takes this burden...
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Zammad - few questions is x,y,z possible
dgawalkiewiczinfopro: Ticket module – we would like to be able to track time or record how long it takes a given service technician to respond. Currently, when I was creating new tickets, I saw that...
View ArticleZammad Ticket export from reporting profile doesn't have all data
And when is “First Response At” triggered? We have triggers that fire when a ticket is opened, sometimes the first response at is the same as ticket creation, sometimes it’s way different (when the...
View ArticleZammad Ticket export from reporting profile doesn't have all data
First response at is being set if the ticket counts towards an active SLA with “first response time” active and when the agent adds the first response to the ticket. If the agent creates a incoming...
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Drop list like Owner
Olivier: how to create a dropdown like owner ? It’s not supported by Zammad.
View ArticlePossible to custom report columns/fields?
That is not possible. You could use Grafana for custom reports. I believe it is also able to create exports as CSV for example. It allows extremely granular reports with all you need (or don’t).
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