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O365 Channel accounts need reauthenticating regularly
Nothing else different than what’s listed in documentation (Microsoft — Zammad Admin Documentation documentation) except for few additions in API permissions.
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Overview quick search
This is a very useful feature indeed for the managers / super-agents. Most of the commercial help desks implement a filter pane or column filters which quickly help managers to filter the list of...
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Overview quick search
Sorry for the bad news but, as of now, this feature is not going to be implemented. At least according to this threads tags.
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Cannot remove email channel
You’re indirectly answering your question yourself: ab-cc: which as I explained started from October 2023, ever since Microsoft permanently switched off basic SMTP auth The notification channel, as I...
View ArticleO365 Channel accounts need reauthenticating regularly
Microsoft decided to invalidate secrets or the authentication token when the user e.g. changes their password. In your case it seems to be connected to a device that was “connected” to the account but...
View ArticleInfo about all tickets that had mail errors at SMTP
The ticket doesn’t know if the next article that was sent was “solving the error” and thus there’s no option to search for “tickets that are still failed”.
View Article501 HELO requires valid address when setting mail outbound
Please read this documentation page, it will solve your issue. https://admin-docs.zammad.org/en/latest/channels/email/accounts/email-notification.html
View ArticleZammad 6.1 Apache Reverse Proxy Mobile Conncetion Lost
Your external apache has to proxy through your requests 1to1 without adjustment, the internal one has to split it to the belonging Zammad services. This is not a trivial setup and generally more...
View ArticleZammad on which Port?
You should not and never expose Zammad application servers directly to the internet. Use either nginx or apache2 to terminate HTTP(s) requests to the application servers. You can find the relevant...
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Zammad upgrade path
Enrique: Would the best upgrade path be 5.2.3 > 6.0 > 6.1? This would be the way. Correct. Except we’re on 6.2 by now. I’d like to also suggest to try to upgrade on a more regular basis. You can...
View ArticleZammad consuming all RAMs
Kindly open the Elasticsearch documentation and search for “heap-size” and you’ll find your solution. 2-4 GB memory usage for Elasticsearch is absolutely fine. Unless you have 400 agents plus, I don’t...
View ArticleCustomer selection based on sender and receiver Liste
What exactly do you mean by “ticket user” Are you talking about the ticket customer? Or is the user displayed on the article side the “issue”? I am not sure how to follow to be honest.
View ArticleBug or Problem between Customer and Agent Role
If it still happens on Zammad 6.2 to you, I’d personally say it’s a bug. At least in my understanding. An agent with full permissions to a ticket, should also be able to adjust the owner, even if...
View ArticleConflict in internal email communication with Zammad
The technical problem most of the times is how the MTA handles these emails. Are you keeping emails on the mail server or are they removed after fetching? If they’re kept, it’s possible that -due to...
View ArticleLogin failed email verification step
I cannot follow at all. What’s your Zammad version and what setting are you talking about? The exact name e.g. would help.
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HTML Processing Issues in eMails
Hi @MrGeneration, sorry for not updating these information. We are on Zammad 6.1.0-1700492762.96ac5a60.bionic I tried the skript again right now. But “content” is still not known.
View ArticleTicket Merging error InFailedSqlTransaction
Hi @fliebe92 as far as I know it only happens in one ticket when trying to merge it to the main-ticket of that project. While writing you more information I saw that the ticket had 2 connections to...
View ArticleRedirection to https
Yes you do need certificates for HTTPs. You’ll have to adjust your vhost - you can find examples for that in /opt/zammad/contrib/ and then generate an certificate. I’d like to suggest to this with a...
View ArticleHow to replace or hide server's name from login page
I hope you replaced it with a subdomain / fqdn and not a “nice name”. Because if you did this will break other functionalities.
View ArticleUpdate zammad failed
CentOS 7 is end of life and does not receive further packages. So your maximum Zammad version would be 6.1. Also MySQL is being deprecated and is removed with Zammad 7. You should consider changing in...
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