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Pin a message in a thread
What is your original issue/pain point you want to solve? When we go in a large conversation, it’s sometimes hard to find crucial information or a recap. It could be pretty easy to pin a specific...
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Implement some missing OTRS variables
I opened a github issue on that back then and your colleague fliebe92 answered, that’s not an bug, because the last updater was the system itself, because it was updated by a trigger. I wanted the...
View ArticlePossible to custom report columns/fields?
Thanks a lot! I’ve deployed my own Grafana but didn’t find any clues how to use the data from Zammad, would you mind sharing any information regarding this?
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Mobile App Email Answer modify
Infos: Used Zammad version: 6.1 latest Used Zammad installation type: package Operating system: Debian 11 Browser + version: iOS Safari (latest) and others Expected behavior: If I am Within a ticket...
View ArticleLink roles with LDAP
Infos: Used Zammad version: 6.1.0-1701163867.5a81e629.jammy Used Zammad installation type: package Operating system: Ubuntu 22.04.3 LTS Browser + version: Firefox Version 120.0.1 Expected behavior:...
View ArticlePossible to custom report columns/fields?
@MrGeneration I saw this document Grafana — Zammad System Documentation documentation but my question is how can we configure Grafana to use the Zammad data via Elastic access, how does this work and...
View ArticleEmail ticket doesn't work when Storage Mechanism is changed to S3
Infos: Used Zammad version: 6.2.0-1 Used Zammad installation type: docker-compose Operating system: AMI 2023 Browser + version: Expected behavior: After moving the files(attachments) to the S3 bucket,...
View ArticleE-Mail auto reply based on if user is a customer or not
Ok, my fix: Turn off Auto-Register Instead of setting up the Group Is or IsNot I use the “Sender”-Field and Check if the user is a customer or not.
View ArticleZammad Installation guide for Fedora Linux Distribution
Title: 1) What is your original issue/pain point you want to solve? I am new to Zammad and wanted to install it on the Fedora Workstation 39, but I couldn’t find a specific guide for Fedora. There is...
View ArticleFailed to rebuild elastic index
Hello @MrGeneration @fliebe92 ! As expected, the problem was related to one ticket. After deleting the ticket using the scheduler, indexing was successful. Please tell me how I can find out what the...
View ArticleIssue with API token permissions ticket.agent
Infos: Used Zammad version: Used Zammad installation type: zammad-docker-compose 6.2.0-1 Operating system: Browser + version: Expected behavior: Creating a ticket from API with specific permissions...
View ArticleZammad Installation guide for Fedora Linux Distribution
Our packager does not provide Fedora packages which is why there’s no Fedora specific installation guide. You may want to use docker compose or source code installation in your situation.
View ArticleFailed to rebuild elastic index
You’ve removed all information and did not share what you’ve been asked to share. At this point nobody will be able to help you further.
View ArticleZammad Installation guide for Fedora Linux Distribution
Well, I saw this warning regarding the installation of Zammad on Docker: We currently do not support Docker environments for productive use. Currently, I am trying manual installation from the source,...
View ArticleFilters for web channel
Hello Team, The postmaster filters setup available for EMAIL/M365/Google channels work very well for us in segregating the incoming mails and allocate them to the correct group depending on the...
View ArticleOTRS 6 CE Migration: Validation failed: Name contains invalid path...
Infos: Used Zammad version: 6.2.0-1703255094.f178071a.bookworm Used Zammad installation type: package Operating system: Debian 12 Browser + version: irrelevant Expected behavior: Migration should...
View ArticleTrigger time event for Escalated tickets
Just an update. I could not figure out the time event triggers, so i decided to use Schedules which works for me. Thank you
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Restore data with new version
Used Zammad version: 5.3.1 Used Zammad installation type: docker-compose Expected behaviour: I want to update my zammad environment, I’m on an old version 5.3.1 and I want to upgrade to 6.2. I have...
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Restore data with new version
i have another problem. When I want migrate databases. I can’t login with psql…
View ArticleZammad Autofill Ticket
Hi @SaifNeon. Sounds like you need to implement something on your own using the Zammad REST API. Maybe this is also quite interesting to you.
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