Suggest organization when creating a new user
Hello Zammad-Team, would it be possible that the organization is suggested based on the email address by creating new contacts? Of course, this requires that a domain has been registered in the...
View ArticleSuggest organization when creating a new user
Please use the template that this forum provides when you select the feature request category. It is mandatory.
View ArticleTicket with custom state not visible as customer
Hello Florian, I can check it next week and will provide you the feedback. Thanks for looking into this. Regards from southern Germany <3 Benjamin
View Article"">Scheduler fails with "ActiveRecord::ConnectionTimeoutError: could not obtain...
I had this issue as well when pulling the zammad/zammad-docker-compose project. Turns out that when updating the zammad-docker-compose project with the settings for Zamma 6.3.0 specifically:...
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Cleaning up emailed ticket responses
Will removing Full-quote help you? How to setting: full quote original e-mail content Technical assistance from github issues: Original e-mail inclusion at the bottom of sent e-mails display whole...
View Article"">Scheduler fails with "ActiveRecord::ConnectionTimeoutError: could not obtain...
I didn’t try removing the environment setting altogether from the docker-compose.yml file, but that could work as well as it may override the value in the .env file.
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Cleaning up emailed ticket responses
I don’t think this solved our problem, as customers receive an email whenever an agent updates a ticket. They can then reply to that email to update the ticket, and that reply gets added to the ticket...
View ArticleCan't "Reply" in mobile view
Used Zammad version: 6.3.1 Used Zammad installation type: package Operating system: Debian Buster 10 Browser + version: iOS 16.7.2 Safari Expected behavior: Choosing “Reply” on a ticket should bring...
View Article4k Support or Custom dashboard widgets
It would be great if the dashboard could be customized. This means that each agent could move the existing tiles on the dashboard to where they want and also hide tiles. Additionally, it would be very...
View ArticleCan't "Reply" in mobile view
Replying to myself after finding the cause of the problem. After updating Zammad to the latest version we missed the need to also update the nginx configuration file for the web socket used by the new...
View ArticleStuck on Loading... on iPad
Infos: Used Zammad version: 6.3.0-1715005031.90f23fd1.bookworm Used Zammad installation type: package Operating system: server is debian 12, client is iOS 16.3.1 Browser + version: Safari and Chrome...
View ArticleMissing 'Broadcast' module in Zammad WebSocket After Migration from 5.2.1
Hi, this feature was removed, because of security reasons: Maintenance: Improve session takeover handling. · zammad/zammad@8103fc5 · GitHub It was also never really used in the code base. The question...
View ArticleFailing Background Jobs Zammad 6.3.1
I found the solution by my own. After trying to start an backup i went into failure about wrong login for user zammad at postgre server. I used the helper script for update the database.yml...
View Article4k Support or Custom dashboard widgets
Please use the template. Your feature request also indirectly hits other feature requests. Please run a search and qualify if your thread is a duplicate of these and give the first article a heart in...
View Article4k Support or Custom dashboard widgets
Sry, i didnt see the other topic, as i created this. I found it: 4k Support or Custom dashboard widgets This topic can be closed
View ArticleOption to update names on SAML-Login
What is your original issue/pain point you want to solve? When people get married and their family name changes, a login via SAML does not update the family name in Zammad. Which are one or two...
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