It would be great if the dashboard could be customized. This means that each agent could move the existing tiles on the dashboard to where they want and also hide tiles.
Additionally, it would be very good if users could place their overviews on the dashboard, where they would also be updated, and possibly save search results and place them on the dashboard, which would then also be dynamically updated.
It would also be useful if an admin could set which of the predefined tiles are allowed to be used, and whether further customizations are allowed, such as placing overviews or search results on the dashboard.