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What is your original issue/pain point you want to solve?
When people get married and their family name changes, a login via SAML does not update the family name in Zammad. -
Which are one or two concrete situations where this problem hurts the most?
When SAML is the only connection to the central identify provider and no LDAP synchronisation is used. -
Why is it not solvable with the Zammad standard?
Because first name and last name are only updated on SAML-Login when both values are empty in Zammad. -
What is your expectation/what do you want to achieve?
To not break existing installations, make it optional to always update first name and last name on SAML login.
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Option to update names on SAML-Login
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