Get error uninitialized constant...
Had the same problem after updating to 6.3. I assume you have a source installation? I had to remove the file /opt/zammad/lib/monitoring_helper/health_checker/unprocessable_mail.rb manually after the...
View ArticleZammad 6.0 Mobile view behind an apache reverse proxy
So you have found a solution? I have exact the same problem. Internally it works fine but if I connect from an external device the mobile view says „The connection to the server was lost“ We use a...
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Permission for Customer to create tickets for customer of only his own...
Hello, Titel: Permission for Customer to create tickets for customer of only his own organisation What is your original issue/pain point you want to solve? Which are one or two concrete situations...
View ArticleAllow Microsoft Stream Embedded videos in Knowledgebase pages
Title: What is your original issue/pain point you want to solve? Zammad currently only allows Vimeo or youtube videos to be embedded in pages on KB articles. This is great, however, vimeo is an...
View ArticleZammad 6.0 Mobile view behind an apache reverse proxy
I had similar issue and the solution was pretty simple. I kept getting “connection lost” prompt and after checking the logs it was showing the issue is from “websocket”. I am using “nginx proxy...
View ArticleCleaning up emailed ticket responses
Infos: Used Zammad version: 6.3.0-1715005031.90f23fd1.bookworm Used Zammad installation type: package Operating system: Debian Browser + version: Chrome 124.0.6367.208 When a customer replies to a...
View ArticleBulk update Note Type phone to meet response SLA's for Helpdesk/NOC agents
Title: Bulk update Note Type “phone” to meet response SLA’s for Helpdesk/NOC agents What is your original issue/pain point you want to solve? Our Network Operation center (NOC) receives many tickets...
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Problem with ticket.updated_by variable
Infos: Used Zammad version: 6.3.1 Used Zammad installation type: package Operating system: Debian 12 Browser + version: Firefox 126 and Chrome 125 Expected behavior: The Name of the Person who closed...
View ArticleAvatar not displaying
Infos: Used Zammad version: 6.3.0 Operating system: ubuntu Hello, I have a problem with avatar displaying. When I click on profile - avatar, it says “no implicit conversion of nil into String”...
View ArticleFailed to update from 6.2 to 6.3
-f is not a sub command of apt, but apt-get. man apt-get lists all available options and what they do.
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Hi @fyco97. Could you please an excerpt of your production.log when this error is shown in the GUI? Might be helpful, thanks.
View ArticleZammad 6.0 Mobile view behind an apache reverse proxy
Dennis1993, Yes I did. Here is the code for my edge facing apache proxy (Note I sanitized a few things) <VirtualHost *:443> ServerName helpdesk.MYDOMAIN.com SSLProtocol -all +TLSv1.2 SSLEngine...
View ArticleProblem with ticket.updated_by variable
Hi @Liro3000. I’m pretty sure that another trigger etc. is running in between, so the ticket got updated in the background. This leads to having the ticket updated by user with identifier 1. Firstname...
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Avatar not displaying
this is from production.log E, [2024-05-21T11:39:59.606757#4586-8016240] ERROR -- : no implicit conversion of nil into String (TypeError) app/models/avatar.rb:356:in `block in list'...
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Do you know the identifier of the user that triggered this error? Looks like some stored file data is broken on your system.
View ArticleTicket with custom state not visible as customer
Hi @slplss. Does restarting your Zammad instance helps? I cannot reproduce it.
View ArticlePowerBi API connection
Thanks for the response - we have upgraded to Zammad version 6.3.1 but still get same challenge when trying to connect with Power Bi - if any has any additional details on connecting etc that would be...
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You can use the Rails Console and something like User.find_by(email: 'XXX') to get information about your user record.
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