I'm unable to add user
Please use the template and describe what exactly you’re trying to do how. Right now it’d be guessing.
View ArticleOrganization selection on new ticket
has anyone ever had this need? without diving into the code I’m thinking the api feature of creating a multi-select from an api call. I would have figured someone would want the organization set in...
View ArticleVariable für Information über Änderungen im Ticket
Used Zammad version: 6.3 Used Zammad installation type: source Hallo, ich würde gerne eine Notiz erstellen wenn ein Agent den Status oder die Priorität oder die Gruppe eines Ticket geändert hat....
View ArticleVariable für Information über Änderungen im Ticket
This is an english only community, please translate your post. Thank you.
View ArticleZammad.com homepage not in Google index?
I was searching for the zammad homepage via google, but i didn’t found it. It seems, it was dropped from google index? There are many Knowledge Base sites visible in the results.
View ArticleZammad.com homepage not in Google index?
It highly depends on your search terms I guess. Duckduckgo definitely delivers “the better results”.
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Zammad.com homepage not in Google index?
Yeah i know. But when you search directly for zammad.com the main page should come first, but it doesn’t. So there is something wrong with the index: Searched via google chrome on google in incognito...
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Connecting with grafana
I think I know this one By default, ES does not listen on another IP than 127.0.0.1. And 2) ES is in development mode and that also causes it not to listen on another IP again. So, to resolve this,...
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Different search results when changing the order of the keywords
You are correct, I have the exact same issue When I search for ‘xander transport’ I get 7 results, when I search for ‘transport xander’ I get 3 results (obviously all without the quotes, just the 2...
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Is it possible to remove the ticket number on the mail subject?
Please see: Customize automatic email subject Technical assistance Thanks for your help. Your solution solved half of my problem. It helped formatting [Ticket#TICKET_NUMBER] part but I need to remove...
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Zammad.com homepage not in Google index?
You are right, zammad.com is completely gone. Only subdomains are there.
View ArticleZammad.com homepage not in Google index?
Thank you for the heads up. We could spot a faulty vhost file to be responsible for that … We’ve taken counter measurements. Hopefully entries are back asap.
View ArticleConnecting with grafana
Please do not (ever) expose elasticsearch without any authentication to anything else than localhost. This is a very dangerous thing as Elasticsearch hosts very sensitive user information. If...
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Error during update from 6.2 to 6.3
MrGeneration: For those who struggle more, the following nuke may be required: rm -rf /opt/zammad/node_modules/ zammad run yarn cache clean zammad run rake vite:clobber zammad run rake...
View ArticleError during update from 6.2 to 6.3
If you have a support contract, the best way is always to create a support ticket. I can’t say much about above errors you provided I am afraid.
View ArticleConnecting with grafana
thanks for your reply I installed zammad with elastic on remote server ( both zammad and elastic are on the same server 173.24X.X.X ) and grafana on another server 185.1X.X.X in fact I don’t have any...
View ArticleConnecting with grafana
hi and thank you for your reply , what Info you need to know ? I installed zammad with elastic on remote server ( both zammad and elastic are on the same server 173.24X.X.X ) and grafana on another...
View ArticleOrganization selection on new ticket
in our case, a tech might start a ticket for a customer, logging time for later reporting. in that case, we need to select organization on new ticket. the custom object builder has no way to reference...
View ArticleSLA & Escalation Timestamp Issue
Infos: Used Zammad version: 6.2.0-1711375558.ce1240f3.focal Used Zammad installation type: Zammad Package Operating system: Ubuntu 20.04.6 LTS Browser + version: Chrome Version 124.0.6367.63 Expected...
View ArticleTickets overview not updated after upgrade to 6.3
Used Zammad version: 6.3 Used Zammad installation type: docker-compose Operating system: server Debian, client Windows Browser + version: FFOX 15.0.2 Expected behavior: Before update, when a ticket is...
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