After update, Zammad can't start: `require': cannot load such file --...
Hi, Yesterday I updated my Debian 11 ticket server (apt update; apt upgrade), this also updated Zammad to 6.2.0. Zammad is installed via repository. Unfortunately after the update 3 services do not...
View ArticleAfter update, Zammad can't start: `require': cannot load such file --...
After digging in to this issue, I found, I have two slightly different ruby versions on the system: root@icc-ticket:/opt/zammad# l vendor/bundle/ruby/3.1.0/ total 184 drwxr-xr-x 2 zammad zammad 4096...
View ArticleAfter update, Zammad can't start: `require': cannot load such file --...
Now I cleared manually the package cache systemctl stop zammad mv /opt/zammad/tmp/cache/bootsnap /opt/zammad/tmp/cache/bootsnap_old and restarted Zammad systemctl restart zammad Now Zammad starts...
View Article[packager.io] 404 - Resource not found
I have an issue after update, now I verified the package source. I use Debian 12 and setup the package source as described here: Install from package — Zammad System Documentation documentation The...
View ArticleAfter update, Zammad can't start: `require': cannot load such file --...
Cache.clear is obsolete since quite a while by now. It is Rails.cache.clear.
View ArticleAPI Created Ticket HTML / CSS Formatting
I never wrote anything about security issues. While yes, it also ensures “evil content” is alright, it’s more about ensuring you can actually read the content as good as possible. Don’t forget. It’s a...
View ArticleAfter update, Zammad can't start: `require': cannot load such file --...
Thank you, zammad run rails r "Rails.cache.clear" worked. Unfortunately in browser I only see a blank screen. Ctrl+Shft+R do not help. Any ideas how to debug the blank screen issue?
View ArticleAfter update, Zammad can't start: `require': cannot load such file --...
I solved this issue: I downloaded the current 6.2. version with wget: wget https://dl.packager.io/srv/deb/zammad/zammad/stable/debian/pool/main/zammad_6.2.0-1702052196.543b74f4.bookworm_amd64.deb I...
View ArticleSet language for automatic responses
I was searching for the same rn. Thank you for the detailed reply. I’d like to assign different signatures to different languages. So I could add a lang or country attribute to the user or...
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Allow agents to be invited even after the first steps have been completed
Understood. Would an invite link not entail a fresh password creation ? Thank you for the hint to check the First steps. Yes that link works great. I wonder making this first steps page customizable...
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Set language for automatic responses
I tried this now but unfortunately I do not have access to the org attributes from within the signature. I tried both from the “create ticket” and “edit ticket” views but they both come up with just a...
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Customer or Agent? Which group?
Infos: Used Zammad version: 6.2 Used Zammad installation type: package Operating system: Ubuntu 20.04 Browser + version: Microsoft Edge Hey, I have a little question. We have the Zammad groups...
View Article[packager.io] 404 - Resource not found
Hi @WalterHof. It seems it was a temporary issue with packager.io. Please try again.
View ArticleSupport for choosing between text/plain and HTML emails
@MrGeneration Would you accept a Pull Request implementing this feature? We also need this feature and have it implemented by patching the source code. We want to get rid of that customization,...
View ArticleSupport for choosing between text/plain and HTML emails
I cannot decide what’s part of Zammad and what’s not. But maybe our PO’s can have a look to qualify this once and for all, @Mirtaaa
View ArticleTrigger: automatically email after escalated
If it still doesn’t work for you using “Time Event”, it’s probably related to what I experience more or less the same way with 6.1 as trigger based on escalations (Time event triggers based on...
View ArticleDrop list like Owner
Infos: Used Zammad version: 5.3.1-1673546521.f2c640c5.buste Used Zammad installation type: (source, package, docker-compose, …) package Operating system: Debian Buster Browser + version: Google Chrome...
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Can Zammad work with PowerBI
The auto-update requires a login, which one did you use for this?
View ArticleTip for quickly enabling SSL verification on existing mail accounts
Infos: Used Zammad version: 6.2.x Used Zammad installation type: (source, package, docker-compose, …) any Operating system: any Browser + version: any With Zammad 6.2 the verification of SSL...
View ArticleDrop list like Owner
With other options? Go to the Admin Area > Objects > Tickets and create a drop down element
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