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Drop list like Owner
Olivier: 5.3.1 Your version is extremely outdated. All answers you receive depend on Zammad 6.2 which is the current stable. Most of the things you get as suggestion here will most likely not be...
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Drop list like Owner
Thanks for your reply… i’m going to update my system… But for my question… Olivier
View ArticleDrop list like Owner
Hi, The question is more about the content… how to create a dropdown like owner ? Thanks Olivier
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Possible to delete certain ticket communication entry?
Dear expert, I didn’t seem to find the clues I needed What I really need is to delete the unwanted entries from certain tickets, that includes: The reply entries that were replied wrongly and we need...
View ArticlePossible to custom report columns/fields?
Infos: Used Zammad version: 6.0 Used Zammad installation type: (source, package, docker-compose, …) package Operating system: Debian 10.10 Browser + version: Chrome, Edge, Firefox, private windows, to...
View ArticleProblem with assigning Ticket-Owner; sometimes wrong link
Infos: Used Zammad version: 6.2 Used Zammad installation type: apt Operating system: Ubuntu Browser + version: Edge/Chrome We’re using Zammad as internal Ticketsystem in our company. All Users are...
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External Databases in Zammad
Thank you for the great new Feature in Zammad 6.2 to connect external Databases. Unfortunately my inventory software (rxInventory) don’t support API calls, but with Node-Red it’s easy to go around...
View ArticleExternal Databases in Zammad
Thank you for your contribution. I’ve changed the category from Feature Request to Lobby, because I believe you’re not requesting a new feature here.
View ArticleExternal Databases in Zammad
Oh, thank you, I wanted to post it in the lobby. Was a mistake.
View ArticlePossible to delete certain ticket communication entry?
It is not possible to remove individual ticket articles (except for internal note articles for (by default) 10 minutes).
View ArticleMail channel not running after Upgrade to 6.2
Thanks. This just helped me too. I’m going to leave the Error Message in Text Form below to help others locate the thread. Due to the picture i had a bit of a hard time locationg this Thread: Channel:...
View ArticleWeb tickets created by customer not visible in overviews
Used Zammad version: 5.4.1-1684779241.4e46055a.jammy Used Zammad installation type: package Operating system: Ubuntu Server 22.04.3 LTS Browser + version: Chrome 118 I have connected a Google Channel....
View ArticleWeb tickets created by customer not visible in overviews
This is solved. For future reference: This was a simple group permission issue.
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Web tickets created by customer not visible in overviews
mathias: 5.4.1 Please update your Zammad instance asap. We’re at 6.2 stable.
View ArticleCustomer role ticket submission all groups invisible
Good evening, I think I got his same problem. After an update I did today (just a normal apt update / apt upgrade) when a customer try to open a ticket with the web page it has problem selecting a...
View ArticleZammad 6 Docker Compose external Websocket mobile View not working
I ran into the same problem today. But with an apache reverseProxy in front, which does the https termination. I believe I tried many options, but didn’t get it work.
View ArticleCustomer role ticket submission all groups invisible
Hi @akaheidy. Please try to upload some screenshots now. If it’s still not working, please send me a private message.
View ArticleProblem with assigning Ticket-Owner; sometimes wrong link
Hi @bmueller. Could you please check the ticket history of an affected ticket? Maybe there was something running that changed the owner etc.
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Customer role ticket submission all groups invisible
Here you go, this is the screenshot. As you can see it does display how many groups I have but it doesn’t show the names and it also doesnt let you choose. I tried also clearing cache browser and the...
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