Does multiple help desks need multiple virtual machines?
Infos: Used Zammad version: 6.2.0-1712728678.1fb595f2.bookworm Used Zammad installation type: package Operating system: Debian 12 Browser + version: This is more of a “how should I be doing this?”...
View ArticleCSRF token verification failed! // already did proxy_set_header...
I didn’t have to make any changes in Zammad and Caddy is just a normal reverse proxy setup: zammad_url.com { reverse_proxy Zammad_IP }
View ArticleDoes multiple help desks need multiple virtual machines?
If I understand correctly, you can do this with one Zammad instance. You will need to utilize Groups, Roles, and custom Overviews. I don’t think Zammad can have admins per department (Group/Roles)...
View ArticleCSRF token verification failed! // already did proxy_set_header...
do you run nginx on the zammad host? or do you run caddy directly on the zammad host? can you share your exact config for nginx and caddy?
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Does multiple help desks need multiple virtual machines?
Hello, I am doing something similar within our organization. You can read about it here: Export/Import Overviews using the rails console Technical assistance Hi! Thanks for the questions. The issue is...
View ArticleDoes multiple help desks need multiple virtual machines?
Groups are there to organize your agents into teams. Organizations are to group your customers.
View ArticleDoes multiple help desks need multiple virtual machines?
Thanks for the input everyone, I set up a test machine that I think might be doing what I want, but I might be doing it in a stupid way. (and I’m fine with that) All of my tickets come in technically...
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Does multiple help desks need multiple virtual machines?
I’ve been using Zammad for some time now, so I haven’t invested time into workflows which was added after I started using it. I believe you can do this using them as @skip suggested. I use Email...
View ArticleDoes multiple help desks need multiple virtual machines?
Ah ok, yes, that looks like a better way to do that than with a trigger, thank you. I’ve never touched workflows or templates, mostly because I’m unaware “what even is a work flow and what would I do...
View ArticleFilter is not working on specific mail-adresses
Hi @rsc. Just guessing: From is more than just the address, this is why it’s not matching. Change it to be a regex as well and should work afterward.
View ArticleState issues with Zammad API
Hi @alrik.vidal. Please use the ticket history in the GUI. Your request is missing the sender, then it works as expected: { "title": "TEST", "type": "Request", "state_id": 1, "group_id": 1,...
View ArticleCSRF token verification failed! // already did proxy_set_header...
it works to login when I set http-type in zammad to http (not https) and it works over https BUT SSO will not work like that.
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Unsubscribe multiple Tickets at once
Autoremove agents from subscribed tickets Technical assistance I speculate now. You “have to unsubscribe” because, you have an overview “My subscribed tickets” that is full of tickets, that you are...
View ArticleProblems with import of S/Mime certifikate
Infos: Used Zammad version: 6.2.0-1710170837.6e9cfa61.focal Used Zammad installation type: package Operating system: Ubuntu 20.04 Browser + version: Microsoft Edge Version 123.0.2420.97 Expected...
View ArticleCSRF token verification failed! // already did proxy_set_header...
I’m not running SSO, so I’m not sure I can help there. Also running on Apache instead of NGINX.
View ArticleAdd Link to ticket content to answer
Hi There, with the default settings it’s hard for our customers to see what question was related to an answer. Especially if multiple tickets are coming from one customer. Is it possible to include a...
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Add Link to ticket content to answer
When viewing a ticket, click the cog on the top right. In the popup change Email - Full quote to yes. That will include the history in the replies. Keep in mind that sometimes that chain can get quite...
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