Migration from osticket
Hi, so i think my script dose not fit in your situation completely. It only takes the Ticket with Titel, Body, Group and Owner. Attetchments schlould going but we don´t have this implemented yet in...
View ArticleReply all for all mails with someone in CC
Title: Reply all for all mails with someone in CC What is your original issue/pain point you want to solve? Customer in CC does not get information, if agent sending a request to our helpdesk and an...
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Unsubscribe multiple Tickets at once
Hi @YetAnotherGerrit, we thought it could be a problem on like the backend or similar. As there were similar topics to this in the community. If thats really not a problem I would say your idea is the...
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Unsubscribe multiple Tickets at once
jimwendrich: So I can edit it but probably it gets overriden by an update? The built-in overviews are only generated at installation and are not overwritten on update. And yes, it’s a built-in....
View ArticleFilter is not working on specific mail-adresses
OK, I tried again by using the regex and it worked. I am surprised because I am mainly using the regex filter and did before that, too. @fliebe92 The filter “one of” or “none of” don’t seem to work at...
View ArticleUnsubscribe multiple Tickets at once
Okay thanks for the answers! Im as dumb as scrolling to the bottom and choosing the first “updated at” I saw. it was for organizations… So now updated at for tickets is working… Thank you
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Add Link to ticket content to answer
PascalTurbo: Is it possible to include a link to the whole ticket history, so the customer is able to see what he asked? I suggest you just add the ticket link to the signature. You find an example of...
View ArticleUpgrade from 6.0 to 6.1
Might not have been clear enough sorry. You’re looking for these processes during an active update installation, not during normal runtime.
View ArticleProblems with import of S/Mime certifikate
Hi @Tux-Linuxson. Could you please tell us how this S/MIME certificate was created?
View ArticleFilter is not working on specific mail-adresses
@rsc it does work, but it’s no regular expression. You have to put in the complete value. E.g. if an address is "Mr. Awesome" <foo@bar.com>"you have to say From => is one of => "Mr....
View ArticleProblems with import of S/Mime certifikate
Hi @fliebe92 i requested a s/mime certifiakate from global sign. i downloaded the requested certifkate and then converted it from .pfx to .pem with the help of openssl.
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Exchange Integration does not work
Infos: Used Zammad version: 6.2.0-58 Used Zammad installation type: docker-compose Operating system: Debian 12 Browser + version: MS Edge (v 123.0.2420.81) Google Chrome (v 123.0.6312.106) Hello, we...
View ArticleBy Closing an ticket, send only last public Note
Used Zammad version: 6.2.0-58 Used Zammad installation type: docker-compose Operating system: Debian 12 Browser + version: MS Edge and Google Chrome Question: it is possible to send only the last...
View ArticleAttached images are not shown when sending emails to the ebay messaging service
(topic deleted by author)
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Grafana consolidate data from different years
I am not sure if I understood the question. I’m not sure if gauges are the way to do this. The best method I could think of looks like this: Dashboard-JSON can be found here if it fits:...
View Article3 level Escalation matrix
Hi there, Do you have any suggestions on how we can implement a 3-level Escalation Matrix in Zammad based on time? Our idea is that when a ticket is created, it triggers Group 1 to respond. If it...
View ArticleWhatsapp Cloud API Numeric transformations Zammad 6.3
We are testing the new WhatsApp feature that comes in version 6.3 The problem is that the messages are received in the international E.164 format and it doesn’t identify the customers’ phone numbers...
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How to handle responses from customers
I’ve created two triggers that handle a specific tag and a overview depending on this tag. Very basic, but in our case it get’s the job done perfectly.
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Whatsapp Cloud API Numeric transformations Zammad 6.3
My tests this weekend do not support your claim. Is the user existing already? My account was fresh though.
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Whatsapp Cloud API Numeric transformations Zammad 6.3
In your example, a number is written in an international format +49. I’m talking about a situation where the number is registered in a local format, in my case it’s 054, and the messages come from the...
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