Hi @alrik.vidal. Please use the ticket history in the GUI.
Your request is missing the sender
, then it works as expected:
{
"title": "TEST",
"type": "Request",
"state_id": 1,
"group_id": 1,
"customer_id": "guess:test@mail",
"article": {
"sender": "Customer",
"to": "test@mail",
"subject": "TEST",
"body": "I am a message!",
"type": "email",
"internal": "false"
}
}