Mails send from Zammad to ticket owner marked as "private"
I actually had to research for a “private mail” is. Seems like some made up idea from Microsoft, that is not part of the official RFC. What about sending mails encrypted, if it contains sensitive...
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This is by design. It is currently not possible to be logged in multiple palces.
View ArticleMails send from Zammad to ticket owner marked as "private"
It was not clear to me that this is Microsoft specific I have to admit. We found it by accident that a “private” message was not forwarded via Out-of-Office. And I sent a testmail from a webmail...
View ArticleMails send from Zammad to ticket owner marked as "private"
Agent-Notifications should be sent from a noreply-Address. Even Microsoft (hopefully?!) should be capable of NOT responding to noreply-Aliases…? I’m sure these Forward-Rules can also rule something...
View ArticleCSRF token verification failed! // already did proxy_set_header...
Infos: Used Zammad version: 6.2.0-1712728678.1fb595f2.jammy Used Zammad installation type: package Operating system: ubuntu 22.04 Expected behavior: I can use caddy in front to get ssl Actual...
View ArticleCSRF token verification failed! // already did proxy_set_header...
Your vHost is http. This can hardly be right.
View ArticleCalendar Issue with Task Triggers
In Task Triggers, if you create a task that, for example, takes an incoming email and tells it to change its status to pending reminder or scheduled closure and you put a future date of x number of...
View ArticleCalendar Issue with Task Triggers
Please use the template. If this is an issue you have and thus a technical question and not a feature reuqest, please also correct the category of this thread.
View ArticleBug? in the history
Used Zammad version: 6.1.0-1700492762.96ac5a60.bionic Used Zammad installation type: package Operating system: Ubuntu 20.04.6 LTS Browser + version: Newest Chrome Expected behavior: history doesnt say...
View ArticleCSRF token verification failed! // already did proxy_set_header...
the idea is that I put caddy in front of nginx. but caddy is on another host so I cannot use the port 3000 from caddy directly (it only listens on localhost). maybe you cna tell me how to change that,...
View ArticleCSRF token verification failed! // already did proxy_set_header...
Read the documentation.
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Tagging / Notification for colleagues
Good afternoon, We are testing Zammad and it looks very promising! Is there a possibility to tag colleagues? For example, I have a ticket on my name the customer provides info that I would like to...
View ArticleCSRF token verification failed! // already did proxy_set_header...
I did. and adjusted the ocnfig accoring to this: This usually affects systems with more than one proxy server only. For this to function you may have to tell your web server directly which connection...
View ArticleCSRF token verification failed! // already did proxy_set_header...
the caddy in front of it is serving the page on https / 443
View ArticleTime Accounting - Notes
Good afternoon, I have 2 more questions about Timeaccounting. Is there a possibility to put a field notes to the timetracking? So that the agent can write a summary of the achievements that he/she has...
View ArticleCSRF token verification failed! // already did proxy_set_header...
I’ve setup Caddy and Zammad. No issues and no additional configuration required. Everything worked as expected.
View ArticleCSRF token verification failed! // already did proxy_set_header...
@Sal how did you set it up? for me it also works when I use http in the backend but that is not compatible with SAML-SSO! so I need to define https in Zammad so it understands that users are actually...
View ArticleNot understanding how to set up SLAs for escalation, changing the SLA time...
Late reply here, but X hours of “business time” when I was expecting X hours of “real world time” was exactly my issue.
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