CSRF Token (Apache)
What worked for me was to configure the above settings mentioned by @fliebe92, via Ruby console. Check if you can run the following: zammad run rails c If you can’t, you will need to install the full...
View ArticleZammad/apache2 behind HAproxy?
Infos: Used Zammad version: 6.1 Used Zammad installation type: package Operating system: Ubuntu 20.04 Browser + version: Firefox, Brave Expected behavior: Site loads Actual behavior:...
View ArticleGroup permissions: Access to tickets with a specific tag
1) What is your original issue/pain point you want to solve? We need to give groups access to some (not all) tickets of other groups 2) Which are one or two concrete situations where this problem...
View ArticleCustomize form "Web Interface"
Hi @Freddie1978. Please take a look into our documentation and make yourself familiar with Zammad.
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CSRF Token (Apache)
Hi, @stormrider123 run rails c works. @fliebe92 here is the censored output: Btw by [Name].[Domain] I mean name.domain.de. As in the apache config. We can work just fine in zammad except adding tags....
View ArticleCSRF Token (Apache)
Is there a difference in how you both are accessing your Zammad instance? E.g. you’re using the fqdn, your colleague is using something else…
View ArticleCan i safely install exim instead of sendmail
Used Zammad version: 6.2 Used Zammad installation type: package Operating system: debian 12 Browser + version: I have a zammad instance, where i want to forward local mails (root, user etc.) to a...
View ArticleCSRF Token (Apache)
e.g. talking about my last information that I am able to add tags in my local google chrome and my college isnt able to in his local google chrome - we both access Zammad using the fqdn. like...
View ArticleCSRF Token (Apache)
Make sure this isn’t a caching issue of your browser, if your browser is the only one that has this issue. Force reload via CTRL + Shift + R will discard all existing cache. If the issue still...
View ArticleCan i safely install exim instead of sendmail
sendmail might be used by Zammads notification channel so you’ll have to be aware of that and swap it to SMTP if that’s the case. Other than that, sendmail is technically not a dependency of Zammad...
View ArticleCSRF Token (Apache)
Thanks for your input too. It persists after CTRL + Shift + R (reloading took longer than f5 so the shortcut should have worked) We try to investigate the differences more next week
View ArticleCSRF Token (Apache)
Maybe you have an extension installed in your Chrome browser that somehow interferes with it… no idea right now.
View ArticleCSRF Token (Apache)
Only chrome addon my college uses is from our anti virus software. We disabled it, used the shortcut again, but zammad still refreshes when adding a tag to a ticket. I will look about chrome versions...
View ArticleCustomize form "Web Interface"
If you can open the attached file I can explain myself better…the customer user can open tickets via the web interface and I would like to understand how to modify this interface. I have read the...
View ArticleRestart sla solution time countdown when ticket is reopened
Hello, is there a way to restart sla solution time countdown when ticket is reopened by automatic trigger? Let me explain it better. I have a ticket that requires processing by two separate...
View ArticleRestart sla solution time countdown when ticket is reopened
No. The SLA is calculated towards the ticket creation time and thus does not reset in any way. It however changes e.g. escalations based on SLA configurations in case the conditions (and thus a...
View ArticleCustomize form "Web Interface"
Ok, I understand now. Thank you very much for your assistance.
View ArticleCan i safely install exim instead of sendmail
Thank you for your quick response. So i will make a snapshot and then see, if everything is working as well after the mta change.
View ArticleSMTP settings per env-variable?
Infos: Used Zammad version: 6.2.0.1 Used Zammad installation type: docker-compose Operating system: Debian-12.5 Browser + version: Chrome Expected behavior: SMTP settings are not changed sending and...
View ArticleSMTP settings per env-variable?
Hi @sgw. This is not possible AFAIK. You need to figure out what is happening that the correct mail password is lost.
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