Hi,
@stormrider123 run rails c works.
@fliebe92 here is the censored output:
Btw by [Name].[Domain] I mean name.domain.de. As in the apache config.
We can work just fine in zammad except adding tags.
Also we experienced that sometimes adding tags works.
Yesterday overviews showed nothing to me. I pressed F5 and they showed their tickets.
Right now we experienced that a college is able to add tags without any problems. And if I try to add a tag it automaticly reloads the whole webpage without adding a tag.
failed for me:
I, [2024-03-22T09:44:55.091855#1657-13871480] INFO -- : Completed 200 OK in 74ms (Views: 2.8ms | ActiveRecord: 12.0ms | Allocations: 13485)
I, [2024-03-22T09:44:57.049766#1657-13990040] INFO -- : Started POST "/api/v1/tags/add" for [my IP] at 2024-03-22 09:44:57 +0100
I, [2024-03-22T09:44:57.053691#1657-13990040] INFO -- : Processing by TagsController#add as JSON
I, [2024-03-22T09:44:57.053745#1657-13990040] INFO -- : Parameters: {"object"=>"Ticket", "o_id"=>8197, "item"=>"DevExpress Änderung"}
I, [2024-03-22T09:44:57.062527#1657-13990040] INFO -- : CSRF token verification failed
I, [2024-03-22T09:44:57.062664#1657-13990040] INFO -- : CSRF token verification failed! (Exceptions::NotAuthorized)
app/controllers/application_controller/prevents_csrf.rb:36:in `verify_csrf_token'
app/controllers/application_controller/has_download.rb:17:in `block (4 levels) in <module:HasDownload>'
app/controllers/application_controller/has_download.rb:16:in `block (3 levels) in <module:HasDownload>'
app/controllers/application_controller/has_download.rb:15:in `block (2 levels) in <module:HasDownload>'
app/controllers/application_controller/handles_transitions.rb:16:in `handle_transaction'
I, [2024-03-22T09:44:57.069569#1657-13990040] INFO -- : Completed 401 Unauthorized in 16ms (Views: 0.1ms | ActiveRecord: 2.2ms | Allocations: 5788)
I, [2024-03-22T09:44:58.251496#1657-13872040] INFO -- : Started POST "/api/v1/signshow" for [my IP] at 2024-03-22 09:44:58 +0100
I, [2024-03-22T09:44:58.256124#1657-13872040] INFO -- : Processing by SessionsController#show as JSON
I, [2024-03-22T09:44:58.256179#1657-13872040] INFO -- : Parameters: {"fingerprint"=>"-1011084360"}
works for a college:
I, [2024-03-22T09:56:15.555334#1659-15156320] INFO -- : Completed 200 OK in 9ms (Views: 0.2ms | ActiveRecord: 2.2ms | Allocations: 5294)
I, [2024-03-22T09:56:16.465365#1659-15156080] INFO -- : Started GET "/api/v1/tag_search?term=ces" for [colleges IP] at 2024-03-22 09:56:16 +0100
I, [2024-03-22T09:56:16.469208#1659-15156080] INFO -- : Processing by TagsController#search as JSON
I, [2024-03-22T09:56:16.469261#1659-15156080] INFO -- : Parameters: {"term"=>"ces"}
I, [2024-03-22T09:56:16.477745#1659-15156080] INFO -- : Completed 200 OK in 8ms (Views: 0.1ms | ActiveRecord: 2.0ms | Allocations: 4925)
I, [2024-03-22T09:56:19.123557#1659-16622180] INFO -- : Started POST "/api/v1/tags/add" for [colleges IP] at 2024-03-22 09:56:19 +0100
I, [2024-03-22T09:56:19.127390#1659-16622180] INFO -- : Processing by TagsController#add as JSON
I, [2024-03-22T09:56:19.127448#1659-16622180] INFO -- : Parameters: {"object"=>"Ticket", "o_id"=>8197, "item"=>"CES"}
I, [2024-03-22T09:56:19.183988#1659-16622180] INFO -- : Completed 201 Created in 56ms (Views: 0.1ms | ActiveRecord: 28.0ms | Allocations: 17285)
I, [2024-03-22T09:56:20.006851#1659-16622220] INFO -- : Started GET "/api/v1/tickets/8197?full=true&_=1711097744047" for [colleges IP] at 2024-03-22 09:56:20 +0100
I, [2024-03-22T09:56:20.010779#1659-16622220] INFO -- : Processing by TicketsController#show as JSON
I, [2024-03-22T09:56:20.010821#1659-16622220] INFO -- : Parameters: {"full"=>"true", "_"=>"1711097744047", "id"=>"8197"}
I, [2024-03-22T09:56:20.018895#1657-15314680] INFO -- : Completed 200 OK in 26ms (Views: 2.2ms | ActiveRecord: 4.9ms | Allocations: 17957)
I, [2024-03-22T09:56:20.042476#1659-16622220] INFO -- : Completed 200 OK in 32ms (Views: 4.6ms | ActiveRecord: 4.7ms | Allocations: 19338)
I, [2024-03-22T09:56:20.168043#1659-16622220] INFO -- : Started PUT "/api/v1/tickets/8197?all=true" for [colleges IP] at 2024-03-22 09:56:20 +0100
I, [2024-03-22T09:56:20.175375#1659-16622220] INFO -- : Processing by TicketsController#update as JSON
I, [2024-03-22T09:56:20.175479#1659-16622220] INFO -- : Parameters: {"number"=>"398192", "title"=>"Zammad - Tags hinzufügen geht nicht mehr", "group_id"=>"4", "owner_id"=>"12", "customer_id"=>9, "state_id"=>"2", "priority_id"=>"2", "updated_at"=>"2024-03-22T08:56:19.155Z", "preferences"=>{}, "organization_id"=>nil, "pending_time"=>nil, "ort_hardware"=>"", "id"=>"8197", "all"=>"true"}
I, [2024-03-22T09:56:20.417571#1659-16271680] INFO -- : Started GET "/api/v1/tickets/8197?all=true&auto_assign=true&_=1711097744048" for [colleges IP] at 2024-03-22 09:56:20 +0100
I, [2024-03-22T09:56:20.424634#1659-16271680] INFO -- : Processing by TicketsController#show as JSON
I, [2024-03-22T09:56:20.424899#1659-16271680] INFO -- : Parameters: {"all"=>"true", "auto_assign"=>"true", "_"=>"1711097744048", "id"=>"8197"}
I, [2024-03-22T09:56:20.480122#1657-13872040] INFO -- : Completed 200 OK in 91ms (Views: 5.6ms | ActiveRecord: 15.7ms | Allocations: 53670)
I, [2024-03-22T09:56:20.558405#1659-16271680] INFO -- : Completed 200 OK in 133ms (Views: 10.0ms | ActiveRecord: 35.3ms | Allocations: 92741)
I, [2024-03-22T09:56:20.586677#1659-16622220] INFO -- : Completed 200 OK in 411ms (Views: 5.0ms | ActiveRecord: 75.3ms | Allocations: 149258)
I, [2024-03-22T09:56:20.658655#1659-16622220] INFO -- : Started DELETE "/api/v1/upload_caches/097807059" for [colleges IP] at 2024-03-22 09:56:20 +0100
I, [2024-03-22T09:56:20.662406#1659-16622220] INFO -- : Processing by UploadCachesController#destroy as JSON
I, [2024-03-22T09:56:20.662497#1659-16622220] INFO -- : Parameters: {"id"=>"097807059"}
I, [2024-03-22T09:56:20.671247#1659-16622220] INFO -- : Completed 200 OK in 9ms (Views: 0.1ms | ActiveRecord: 1.8ms | Allocations: 5011)
I, [2024-03-22T09:56:22.001397#1659-16622180] INFO -- : Parameters: {"all"=>"true", "auto_assign"=>"true", "_"=>"1711095544608", "id"=>"8197"}
I, [2024-03-22T09:56:22.018606#901-64800] INFO -- : 2024-03-22T09:56:22+0100: [Worker(host:huszammad pid:901)] Job TicketUserTicketCounterJob [04b8973e-ee9c-4ba7-b998-36541583fde5] from DelayedJob(default) with arguments: [9, 2419] (id=5241350) (queue=default) COMPLETED after 0.0269
I, [2024-03-22T09:56:22.022754#901-64800] INFO -- : 2024-03-22T09:56:22+0100: [Worker(host:huszammad pid:901)] Job TransactionJob [658b13ff-6f1c-4549-9296-5c7cbcf8eab3] from DelayedJob(default) with arguments: [{"object"=>"Tag", "object_id"=>705, "user_id"=>2419, "created_at"=>{"_aj_serialized"=>"ActiveJob::Serializers::TimeWithZoneSerializer", "value"=>"2024-03-22T08:56:19.152369495Z"}, "type"=>"create", "_aj_symbol_keys"=>["object", "object_id", "user_id", "created_at", "type"]}, {"interface_handle"=>"application_server", "_aj_symbol_keys"=>["interface_handle"]}] (id=5241353) (queue=default) RUNNING
I, [2024-03-22T09:56:22.039796#901-64800] INFO -- : 2024-03-22T09:56:22+0100: [Worker(host:huszammad pid:901)] Job TransactionJob [658b13ff-6f1c-4549-9296-5c7cbcf8eab3] from DelayedJob(default) with arguments: [{"object"=>"Tag", "object_id"=>705, "user_id"=>2419, "created_at"=>{"_aj_serialized"=>"ActiveJob::Serializers::TimeWithZoneSerializer", "value"=>"2024-03-22T08:56:19.152369495Z"}, "type"=>"create", "_aj_symbol_keys"=>["object", "object_id", "user_id", "created_at", "type"]}, {"interface_handle"=>"application_server", "_aj_symbol_keys"=>["interface_handle"]}] (id=5241353) (queue=default) COMPLETED after 0.0170
I, [2024-03-22T09:56:22.041637#901-64800] INFO -- : 2024-03-22T09:56:22+0100: [Worker(host:huszammad pid:901)] Job TransactionJob [8802c6c4-1182-4d1f-9391-77865896e79d] from DelayedJob(default) with arguments: [{"object"=>"Ticket", "object_id"=>8197, "user_id"=>2419, "created_at"=>{"_aj_serialized"=>"ActiveJob::Serializers::TimeWithZoneSerializer", "value"=>"2024-03-22T08:56:20.420020200Z"}, "type"=>"update", "changes"=>{"updated_by_id"=>[12, 2419], "_aj_symbol_keys"=>[]}, "_aj_symbol_keys"=>["object", "object_id", "user_id", "created_at", "type", "changes"]}, {"interface_handle"=>"application_server", "_aj_symbol_keys"=>["interface_handle"]}] (id=5241354) (queue=default) RUNNING
I, [2024-03-22T09:56:22.088574#1659-16622180] INFO -- : Completed 200 OK in 87ms (Views: 4.3ms | ActiveRecord: 15.4ms | Allocations: 53319)
I hope that I coppied the important lines. Not that easy to see because ~10 agents work right now.
I really tried to see what is different between us but it makes no sense.
e.g. in my local google chrome Im able to add tags, but a 2nd college on his local chrome isnt. That 2nd college uses tags the most.
Is there anything else I could check?