No. The SLA is calculated towards the ticket creation time and thus does not reset in any way. It however changes e.g. escalations based on SLA configurations in case the conditions (and thus a different SLA) becomes valid for the ticket.
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No. The SLA is calculated towards the ticket creation time and thus does not reset in any way. It however changes e.g. escalations based on SLA configurations in case the conditions (and thus a different SLA) becomes valid for the ticket.