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Keycloak SAML Authentification Name Attribute
Hi @fbmr26. You need to create user attribute mappings to do that.
View ArticleHow to handle responses from customers
If you speak about the yellow flashing dot inside the yellow circle, it’s only visible if a ticket is opened in the tab bar, but not in the overviews.
View ArticleCSRF Token (Apache)
Infos: Used Zammad version: 6.1.0-1700492762.96ac5a60.bionic Used Zammad installation type: package Operating system: Ubuntu 20.04.6 LTS Browser + version: Newest Chrome Expected behavior: I can put...
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How to handle responses from customers
You can activate notification like thats on your agent : When a customer respond ticket is updated so you have new notification exemple :
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Having more thans 50 occurence in Advance search
nfos: Used Zammad version: version 6.2.0-1704792691.00f9f486.bullseye Used Zammad installation type: (source, package, docker-compose, …) PACKAGE Operating system: DEBIAN Browser + version: Hi guy, I...
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How to handle responses from customers
R2D2: If you speak about the yellow flashing dot inside the yellow circle No, I mean the yellow circle itself.
View ArticleHow to handle responses from customers
Our documentation may help you here: https://user-docs.zammad.org/en/latest/basics/service-ticket/settings/state.html
View ArticleHaving more thans 50 occurence in Advance search
50 results currently is a hard limit you cannot overcome.
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How to handle responses from customers
In a sens thats true the yellow dot blinking well in the tab bar but not in overview .
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Ticket Overviews not automatically refreshing
Hey @rolfschmidt Thanks for for taking a look at this. We are actually running this with an Ubuntu package install now because the k8s cluster we have was experiencing too many issues with zammad....
View ArticleHow to handle responses from customers
That is correct and has performance reasons. 150+ entries pulsing in an overview would kill your browser.
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How to handle responses from customers
Maybe I use Zammad the wrong way. All my Tickets are always yellow until they are closed. Is it a better way to set a ticket to pending reminder, if the agent has done something so the status went to...
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How to handle responses from customers
MrGeneration: That is correct and has performance reasons. 150+ entries pulsing in an overview would kill your browser. Would animated GIFs be a solution?
View ArticleCustomize form "Web Interface"
Hello, is it possible customize the web interface form ? Thank you.
View ArticleMicrosoft 365: Requested resource was not found (404 not found)
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View ArticleTicket Overviews not automatically refreshing
Based on the provided log, IMO, web sockets are not working in general and this is also the reason why the overviews are getting no updates.
View ArticleCustomize form "Web Interface"
Hi @Freddie1978. What do you mean by “web interface form”?
View ArticleCSRF Token (Apache)
Hi @jimwendrich. What’s set for http_type and fqdn in your system? Any other issues, because I cannot imagine that only tags are affected.
View ArticleCustomize form "Web Interface"
Hi, after installing the software, trying to create a ticket with a basic user, I find only a few fields available. As an administrator user, on the left among the channels, there is the “web” channel...
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