Integration with PlentyMarkets using an special TAB on ticket dashboard
Hello everybody! We want to integrate Zammad with PlentyMarkets using a TAB on ticket dashboard, so when a ticket arrives, we can call PlentyMarkets Shop using API REST and show on Zammad key...
View ArticleIssue with mobile view and websocket
I solved the issue, it was actually much simpler than i thought. First i had to change the http type to https, afterwards i had the CSRF token error. To fix this issue, i had to replace the http type...
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Microsoft 365: Requested resource was not found (404 not found)
Used Zammad version: 6.2.0-1710502706.2f35239d Used Zammad installation type: package Operating system: Ubuntu 22.04.4 Browser + version: Chrome 122.0.6261.129 Expected behavior: after configuring...
View Article2FA Setup with Microsoft Authenticator - invalid security code
Zammad version 6.2.0-1708118350.40885257.jammy Ubuntu VM, MS Edge browser After enabling Authenticator App, I am unable to enroll MS Authenticator (from Google Play). Zammad does not accept code,...
View ArticleRake aborted! LoadError: cannot load such file -- zeitwerk
Why don’t a get any reply at all? Please help me, I can’t get zammad back to a working state and I don’t know how to fix this.
View ArticleRake aborted! LoadError: cannot load such file -- zeitwerk
This is a free community without any guarantee of help. You seem to tell half of the story. E.g. from where you tried to upgrade would be relevant.
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Rake aborted! LoadError: cannot load such file -- zeitwerk
Closing in favor of Zammad doesn't work after upgrade Technical assistance Infos: Used Zammad version: 6.2.0-1709819739.c4f4ca8b.jammy Used Zammad installation type: package Operating system: Ubuntu...
View Article2FA Setup with Microsoft Authenticator - invalid security code
try to disable the 2FA for your user by console zammad run rails c user = User.find_by(email: 'email@domain.com') user.update!(otp_required_if_login: false)
View ArticleGrafana integration - Time tracking
Hello, Zammad Community, I’ve recently integrated Grafana into our setup and successfully imported the templates, despite encountering minor issues with the templates themselves. However, my primary...
View Article2FA Setup with Microsoft Authenticator - invalid security code
Hi @voljka. Some logs might be helpful, if any.
View ArticleZammad doesn't work after upgrade
Hi @hvwees. Is it possible to execute bundle exec rails zeitwerk:check as Zammad user? Not sure, just guessing.
View ArticleMicrosoft 365: Requested resource was not found (404 not found)
Hi @angel. Please check your configuration, it’s working fine for my M365 account.
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Zammad doesn't work after upgrade
Thank you for your help fliebe92: bundle exec rails zeitwerk:check bundle exec rails zeitwerk:check bundler: command not found: rails Install missing gem executables with `bundle install` So I tried...
View ArticleZammad Ticketk Creation UI Changing Option
If that isnt possible is there anyway this is possible Technically What Imy company wants is to that agents can hand over ticket to any Customer Section. This I tried while creating role which wasent...
View ArticleZammad doesn't work after upgrade
Zammad package installations come with bre-bundled ruby. You don’t have to install any dependencies around it at all. Instead of bundle exec ... use zammad run ... for a package installation.
View ArticleZammad Ticketk Creation UI Changing Option
Everyone that has to work on a ticket or be assigned to it is technically an agent. If that doesn’t fit into your process, it may be adjusted or Zammad is not the right tool for you. You cannot assign...
View ArticleZammad doesn't work after upgrade
zammad run rails zeitwerk:check is the right command I guess…
View ArticleIntegration with PlentyMarkets using an special TAB on ticket dashboard
Hi @nsierrar , Yes. You could learn about ruby & rails and add some kind of event module for zammad on the ticket creation which gathers the information and saves it to the ticket into object...
View ArticleUpdate from 5.2.x to latest version
Infos: Used Zammad version: 5.2 Used Zammad installation type: docker-compose Operating system: Ubuntu 20.04 Browser + version: Chrome Version 122 Expected behavior: Secure update zammad 5.2 to the...
View ArticleZammad doesn't work after upgrade
If I understand you correctly, there must be somehow a depency issue in the package. zammad run rails zeitwerk:check --trace rails aborted! LoadError: cannot load such file -- zeitwerk...
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