File attachements in templates and/or text modules
You can do that using the Knowledge Base instead. If you add attachments to a knowledge base answer and include that knowledge base answer in an e-mail (using ?? to search for the kb answer), it will...
View ArticleBusiness hours vs. day hours?
Did you check: How do SLAs work — Zammad Admin Documentation documentation There is something written done about the calendar.
View ArticleIntegrate with GPT
I played around with n8n in this regard. It has a no-code solution to inject different AI models into workflows for many different applications. I also went with the “add possible answer as...
View ArticleFile attachements in templates and/or text modules
Thank you for your proposal! Does the KB answer need to be available to the public to do this? The problem is that the files I want to include should not be publicly visible. Otherwise I could upload...
View ArticleIntegrate with GPT
Funny, I did the same with n8n but only as a quick test. When providing own content (KB, old Tickets) as context through a vector db, the results for me were quite good (with GPT-4). But the problem I...
View ArticleCron to execute Channel::EmailParser.process_unprocessable_mails
Infos: Used Zammad version: 6.2.0 Used Zammad installation type: (source, package, docker-compose, …) source Operating system: Debian 12 Browser + version: Expected behavior: Process all tickets from...
View ArticleZammad ruby Digest initialization failed:
Thank you for swift advise. The problem is that we don’t know what can be other option. Also what is very strange that we made an instalation on RHEL 9 with ammad.x86_64...
View ArticleWebsite Form fails in Preview - 500 - ArgumentError
Same here since the last update. For us it’s the production environment…so suddenly the production form did not work anymore. The error message is exactly the same.
View ArticleZammad ruby Digest initialization failed:
There’s no other package source for RHEL installations. Either go by docker-compose or source installation if you have to stick to RHEL or consider using Ubuntu / Debian.
View ArticleFile attachements in templates and/or text modules
Please move technical questions to a own thread, it doesn’t fit into feature requests. This helps to keep a certain overview over things. Thanks.
View ArticleCron to execute Channel::EmailParser.process_unprocessable_mails
Why would you do that? Failing mails usually have a reason. It happens like 1% of the time that “just something hit the fan and you can reimport without issues”. Running it automatically will most...
View ArticleZammad Ticketk Creation UI Changing Option
Technically What Imy company wants is to that agents can hand over ticket to any Customer Section. This I tried while creating role which wasent allowing me to do that. Thus this whole fuss is about...
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Overview quick search
Form our side search in overview also very needed feature. I will explain our situation. We are global company, we have around 250+ Agents, where 150 agent is online. In Zammad we have all customer...
View ArticleOverview quick search
I will now close this “no implementation planned” feature request as I see no point in people keeping bumping it. Open a new feature request if you believe this needs a re-evaluation, please.
View ArticleWebsite Form fails in Preview - 500 - ArgumentError
Turns out we followed the documentation here a bit too closely: /en/latest/channels/form.html rails> Setting.set('form_ticket_create_by_ip_per_day','50') rails>...
View ArticleDon't send email when manually creating a ticket
Just create the ticket as one of type “phone”. Keep in mind that they will still see the ticket if they can log into zammad.
View ArticleBusiness hours vs. day hours?
It’s clear in the documentation, didn’t see it before, thanks for sharing it !!!
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Implement ruby holiday api instead of iCalender feed
Title: Holiday API instead of (or in addition to) the iCalendar feed What is your original issue/pain point you want to solve? A better solution for holiday management Which are one or two concrete...
View ArticleImplement ruby holiday api instead of iCalender feed
With the help of ChatGPT I found a solution for using the Ruby holidays library as a kind of web service that gives back a ICS feed. First, I login on my Zammad Debian VM as root. Install some...
View ArticleImplement ruby holiday api instead of iCalender feed
Additional comment for implemeting in the Zammad GUI: I recommend three dropdowns: Country, Region and Additional parameter. The second and third dropdown should only appear if useful. Austria has no...
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