If that isnt possible is there anyway this is possible
Technically What Imy company wants is to that agents can hand over ticket to any Customer Section. This I tried while creating role which wasent allowing me to do that. Thus this whole fuss is about that.
Is it possible.
As I witnessed that agent can only assign to each other or admin by setting up roles setting while creating new role.
But Agent cant send to different Customer.
in My Company we are using for in Company Ticketing system. Agents are working as Team Admins and Customers wil be working as Employees. We are using Organization section as Different Department in our team. Each organization has its own Agent ( Team Admin ) . Thus Team Admin (Agent) wants to handover ticket to different employee in which part I am stuck