Hi @nsierrar ,
Yes.
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You could learn about ruby & rails and add some kind of event module for zammad on the ticket creation which gathers the information and saves it to the ticket into object manager attributes.
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You could host your own code which accepts zammad webhook requests. With that you would be able to be informed when a zammad ticket is created. Then you could gather all related information you want to show up in zammad and save it to object manager attributes via ticket update request.
Like: Zammad ticket create → Wehook → Your script → Your scripts calls PlentyMarkets → Your scripts updates the zammad ticket
