Zammad doesn't work after upgrade
No you did not understand me at all. Sorry I’ll step out at this point.
View ArticleWebsite Form fails in Preview - 500 - ArgumentError
Thanks. That fixed it for me too. /en/5.0/channels/form.html form_ticket_create_per_day is also wrong with ‘500’
View ArticleZammad doesn't work after upgrade
I think this issue is super weird, how can a packaged installation break on an upgrade? I guess we’ll never know. I purged the zammad packages and reinstalled the package now it seems to work again....
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Zammad doesn't work after upgrade
hvwees: I think this issue is super weird, how can a packaged installation break on an upgrade? As I said in your other thread. You most likely did something else before upgrading that nobody knows of...
View ArticleZammad doesn't work after upgrade
It was just an apt update and a apt upgrade. Anyway, it work again and I’m happy again.
View ArticleTicket Overviews not automatically refreshing
A couple months ago I migrated our Zammad deployment from an ancient EKS cluster (k8s version 1.21) to a new EC2 and RDS instance in AWS. We went from version 5.1.x deployed through Helm to...
View ArticleUpdate from 5.2.x to latest version
I don’t have any experience with the docker version of Zammad, but have a little experience with running it in kubernetes. Before testing on the prod machine, you could spin up a staging env and test...
View Article2FA Setup with Microsoft Authenticator - invalid security code
I, [2024-03-20T01:02:16.409973#627-3141640] INFO – : Started POST “/api/v1/users/two_factor_verify_configuration” for A.B.C.D at 2024-03-20 01:02:16 +0200 I, [2024-03-20T01:02:16.425243#627-3141640]...
View Article2FA Setup with Microsoft Authenticator - invalid security code
I solved this issue. Due to firewall misconfiguration, NTP protocol was disabled for Zammad VM. So, host time was off about 2 min. After allowing NTP protocol and restarting systemd-timesyncd service...
View ArticleZammad Ticketk Creation UI Changing Option
I have already read about it. It it possible we could change it. Or we can change function href=“ticket/create” ((This is HREF to Agent way of opening ticket) to href=“#customer_ticket_new” (Customer...
View ArticleLast edited user
The “Updated by” column also take note of API changes / trigger / scheduler / SLA changes and therefore does not always show the last human contact.
View ArticlePNG Logo in E-Mail Signature
Please excuse my english skills. I am a native german speaker... :) Hello everyone, I am familiar with this thread and I tried the given steps but it seems to not work on my end. I tried using Chrome,...
View ArticleZammad Ticketk Creation UI Changing Option
No. If you have agent permissions, Zammad will provide the agent dialogue. If Core Workflows is not good enough, then this is what you’re working with right now. If you believe this is a must have,...
View ArticleZammad sends many GET requests to keycloak
This seems to be the overeager TLS verification check request during the initialization phase of the SAML client. We removed the check last week.
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Email trigger on status change or new message
Infos: Used Zammad version: 6.2.0 Used Zammad installation type: source Operating system: Windows 11 Browser + version: Firefox ESR 115.8.0 Expected behavior: An e-mail should be sent to the customer...
View ArticleEmail trigger on status change or new message
Hi @tig99. Instead of #{article.body}, maybe #{created_article.body} will help you.
View ArticleEmail trigger on status change or new message
Hi, The variable #{created_article.body} does not appear as a selection.
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